Job Title: Outdoor Guest Services Representative
Location: Whitewater Mountain Resort
Department: Outdoor Operations
Reports to: Outdoor Guest Services Supervisor
Employment Status/Type: Full Time, Seasonal
Compensation: DOE
______________________________________________
JOB SYNOPSIS:
Under the direction and supervision of the Outdoor Guest Services Supervisor, the Outdoor Guest Services Representative will provide support and teamwork to the Outdoor Guest Services Department. As an Outdoor Guest Services Representative, your primary responsibility is to provide exceptional
customer service and support to guests visiting the resort.. You will be the front-line ambassador for the resort, ensuring that visitors have a memorable and enjoyable experience. The role is often the first point of contact for guests arriving at our resort or accessing the lifts; therefore, guest experience is at the forefront. Many aspects of this role contribute to a safe and friendly experience from the onset.
Key areas of responsibility include base area operations: traffic flow management, base area risk management, lift ticket validation, resort events, and assisting the mountain safety team as well as other departments as required. You will be expected to be familiar with resort terrain and all safety procedures
plus a knowledge expert on Whitewater’s events, and services. This role requires a passion for the outdoors and the ability to work in a fast-paced, dynamic environment.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
REQUIRED QUALIFICATIONS / EDUCATION:
SKILLS & ABILITIES:
Outdoor Guest Services Representative • Nelson, British Columbia
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