IT Technician

Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories and testing facilities, we collaborate closely with clients to ensure utility assets perform safely, reliably, and efficiently throughout their entire life cycle.

Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with the expanding energy and utility sector, Kinectrics has grown from a company of 300 to over 1,000 in only the last few years - and we aren’t looking to slow down. Join our diverse, supportive workplace for a rewarding career in the electricity industry.

Visit our website to learn more: www.kinectrics.com

The Opportunity

Position: IT Technician

Employment Type: Permanent

Employment Level: Entry

Location: 800 Kipling Avenue/393 University Avenue, Toronto, ON

Department: Information Technology

Reports to: Manager, Technical Support and Director IT

Hours per week: 37.5

Starting Salary: $69,474.78. Exact compensation may vary depending on the individual experience and qualifications of each candidate. Applicants with greater or less than the minimum qualifications for this posted opportunity may be considered for alternate opportunities.

What We Offer

At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the driver’s seat of your own career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work culture.

• Purpose: The work we do each day helps communities around the world. Find satisfaction in work that really matters, working alongside and as part of the best and brightest in the industry.
• Growth: To keep pace with Canada’s expanding energy and utility sector, we are growing more each day, which means more opportunities for you. We encourage our employees to grow alongside our company thanks to a number of significant training and personal development opportunities.
• Innovation: Our staff proudly develop innovations that push the industry forward.
• Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading trends and best practices, creating a desirable workspace for each and every one of our employees.
• Total Compensation: Your talent deserves to be recognized. Kinectrics offers a competitive total compensation package unmatched by most industries throughout North America. Salary is just one component of the total rewards you will receive when working for Kinectrics. Other elements may also include pay for performance programs (merit pay and discretionary annual performance bonuses), comprehensive health benefits and wellness programs, membership discounts, employee referral bonus, eligibility for our pension plan, career development programs, and professional development/educational reimbursements.

Accountabilities: How You Will Make an Impact

• Perform day-to-day end user support on-site and remotely
• Perform routine IT support and administrative duties, which may include but are not limited to: Provide moderately complex hardware and software support for local and remote users Installing, testing, troubleshooting, and maintaining software products Installing, testing, troubleshooting, and maintaining hardware products such as desktops, laptops, printers, peripherals, etc. Basic Windows systems administration Provide advice and training to users in response to computer related difficulties
• Respond to customer inquiries, maintain good customer relations, and solve problems
• Ensure customer satisfaction by following good quality and safety practices in all aspects of the work performed
• Evaluate end user needs and recommend appropriate equipment and software configurations
• Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues
• Analyze the efficiency of helpdesk operations, advise on technical improvements
• Lead discovery workshops to determine support issues, collect business requirements and challenges to align helpdesk technical solutions with business needs
• Apply innovative technical solutions to eliminate manual processes and simplify workflows
• Perform all duties in a safe manner in compliance with Kinectrics policies and procedures
• Perform other duties as required.

What You Need to Succeed

• Completion of High School plus additional specialized courses related to Computer Science and/or Computer Technology at the community college level
• 1-3 years related experience or equivalent advanced education in related areas
• Previous experience in installing, testing, troubleshooting, and maintaining software products such as Microsoft operating systems, Microsoft Office Suites, SAP, etc. and hardware products such as desktops, laptops, printers, and peripherals, etc.
• Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations
• Demonstrated trouble shooting skills
• Understanding of programming and scripting concepts
• Ability to organize and prioritize tasks and projects
• Knowledge of Office 365 products and administration
• Good written (technical and non-technical) and verbal communication skills
• Ability to work independently on a day-to-day basis
• Ability to exercise discretion and judgment in resolving problems
• Working proficiency with Microsoft Windows 10 and similar operating systems
• Excellent analytical skills
• Attention to detail and commitment to quality.

This role requires the successful candidate to complete the security clearance process. The security clearance process is conducted in accordance with applicable regulatory requirements of the Canadian Security Intelligence Service (CSIS) and the Canadian Nuclear Safety Commission (CNSC) and may take up to 12 months to complete. In addition, the security clearance process for this role is also conducted in accordance with applicable US regulatory requirements, including but not limited to US Department of Energy (DOE) regulation 10 CFR Part 810. This role requires the successful applicant to meet the requirements in the regulation.

Kinectrics Inc is strongly committed to diversity, equity and inclusion (DE&I) and welcomes applications from all individuals. To learn more about our commitments please visit our diversity, equity and inclusion and indigenous relations pages.

As part of your application, you will be asked to complete a voluntary diversity survey. The collection of self-identification data is driven by our commitment to DE&I and ensures Kinectrics' continuous review and improvement of its programs. The information that you provide is strictly confidential and your responses will only be used for statistical purposes. Your responses do not affect your candidacy in any way.

Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an existing vacancy.