Bilingual French Customer Service Representative

We are seeking a polished Bilingual French Customer Service Representative for a 12-month hybrid contract with a leading healthcare supply company in Mississauga (near the 401).

In this role, you will work within a collaborative team to provide high-quality administrative and order management support for French-speaking clients. We are looking for a strong problem-solver residing in the Mississauga area who is available to start immediately.

Position: Bilingual Customer Service Representative
Requirements: Completion of post-secondary education and professional fluency in French and English (written and spoken).
Type: 12 month contract (potential for extension / permanent offer)
Shift: 8:30 am – 5:30 pm, Monday to Friday (shifts may vary slightly)
Salary: $26-$28/hour ( depending on experience)
Location: Mississauga, ON (Hybrid - 4 days in office, 1 day remote)

Advantages
- Amazing position with easy access to transit
- Competitive salary
- 12 - month contract with possibility for permanent and growth!
- Monday to Friday 8:00 - 5:30 pm, with great work-life balance
- Working 37.5 hours a week
- Chance to be a part of a great team
- Opportunity to expand your professional network

Responsibilities
- Placing the orders into the system using ERP and ensuring the accuracy of the orders
- Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes
- Resolving issues and concerns relating to order errors, delivery, and billing
- Resolving customer inquiries over email, delivering excellent customer experience in both French and English
- Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner

Qualifications
- Bilingualism (French and English are a MUST)
- Post Secondary Education
- Experience working in a customer service/client-facing role in Mississauga (order management experience is a plus)
- Excellent written communication skills in both French and English
- Tech-savvy - Proficient with working with, and learning new software ( Experience with SAP is a plus)
- Strong analytical and problem-solving skills
- Demonstrated ability to complete tasks under pressure with a high degree of accuracy
- Able to work independently, with impeccable attention to detail
- Supportive team player

Summary
This is an opportunity for a highly motivated and skilled Bilingual (French/English) Customer Service Representative in Mississauga. If you meet the qualifications and are eager to join a leading medical technology company, apply immediately for prompt consideration. Please also email y our resume to andrea.francis@randstad.ca with the subject line "Bilingual French CSR - Mississauga"

**While we welcome all applications, please note that only those candidates selected for an interview will be contacted.

This is for an upcoming vacancy






Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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