Customer Service & Operations Supervisor

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Why choose Innomar Strategies

• “Remote-First” culture – flexible opportunities to work from home!
• Competitive Total Rewards Package:
  o Base salary + bonus programs
  o RRSP matching
  o Employee Share Purchase Plan
• Flexible benefits program (in effect on day one), including:
  o Healthcare Spending Account
  o Wellness Account – to focus on your nutrition, fitness, health and well-being
• Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare
• Tuition Reimbursement + Employee Referral Programs
• Growth opportunities for career advancement
• Learning Programs, Leadership Training and Mentorship Programs to further your professional development
• Ability to make an impact in creating healthier futures
• We value diversity, equity and inclusion to foster a culture of belonging

PRIMARY DUTIES AND RESPONSIBILITIES:

• Capturing and meeting customer’s expectations.
• Communicates knowledge and experience to front line staff.
• Acts as a role model.
• Plan and schedule front line staff.
• General teaching and coaching of front line staff.
• Keep a grasp on daily activity.
• Ensures proper resource use on a daily basis.
• Provides feedback to managers on daily issues & staff performance.
• Ensuring conformance to all company procedures and standards.
• Ensuring conformance to all GxP requirements.
• Complying with regulatory agencies standards (PIP, Transport Canada, TSA regulations, etc).
• Assist the Operations Manager in training on SOPs (global and local).
• Managing cold chain requirements.
• Ensuring that refrigeration / temperature control equipment is working correctly.
• Troubleshooting and problem management.
• Delegating all shipments to customer service / operations staff.
• Monitoring WorldSTAR screens to ensure all deadlines are met.
• Follow up on all work in progress to ensure timely performance by the department.
• Assisting other departments with general questions about the operation & packaging.
• Supporting sales by providing technical expertise and participating in sales calls/presentations.
• Understanding / implementing new technology to increase productivity and performance.
• Training new employees.
• Maintaining a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
• Maximizing employee morale, productivity, efficiency and retention.
• Assist the Operations Manager in conducting performance evaluations and yearly reviews.
• Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Proficiency in required WorldSTAR screens and other World Courier systems.
• Full understanding of Cold Chain Management.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Professional manner and sense of urgency.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Exceptional work ethic and team leader.
• Professional and approachable demeanor.

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: World Courier of Canada Ltd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.