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Intact Financial Corporation
Customer Service Representative - Auto ClaimsIntact Financial Corporation • Dieppe, New Brunswick, CAN
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Customer Service Representative - Auto Claims

Customer Service Representative - Auto Claims

Intact Financial Corporation • Dieppe, New Brunswick, CAN
15 days ago
Salary
CA$43,600.00 yearly
Job type
  • Full-time
Job description

Pay at Intact is about much more than just salary.

  • Flexible work arrangements and a hybrid work model

  • Possibility to purchase up to 5 extra days off per year

  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.


About the role

We’re looking for a Customer Service Representative, Auto Claims to join our growing team!

  • This role is in St. John's, NL/Dieppe, NB/Dartmouth, NS.
  • The start date will be for the beginning of September.
  • In office requirement: 3 days per week during the probationary period. After this period, the requirement will transition to 2 days per week on-site.
  • Working schedule: Monday to Friday 8:00 am to 5:00 pm
  • If not currently licensed, you are willing to complete the C11 course and are open to progressing into an adjuster role within 12 months as opportunities arise.

What you’ll do here:

  • Be a subject matter expert on our policies, products, services, and initiatives.
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
  • This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table:

  • Living the Intact Values: Integrity, Respect, Customer-driven, excellence and Generosity with customers, peers, and vendors is vital.
  • Customer service and sales experience preferred.
  • Insurance experience is considered an asset.
  • Self-motivated, resourceful, and resilient to overcome various situations is essential.
  • Excellent listening and communication skills with the ability to foster strong working relationships.
  • Have a great critical thinking: you challenge assumptions, identify risks early, and continuously improve processes to drive better outcomes
  • No Canadian work experience required however must be eligible to work in Canada.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
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Customer Service Representative - Auto Claims • Dieppe, New Brunswick, CAN

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