Role Responsibilities
The Platforms branch is looking for two (2) Business Analysts. Reporting to the Manager, Product Operations, the Business Analyst implements onboarding, change management, incident follow-up, and business relationship management activities that support identity and access management services in production and pre-production environments. This position helps relying parties understand technical and operational requirements, navigate service changes, and work within established practices that support secure, consistent service delivery.
The responsibilities of this role include:
• Lead onboarding and integration of platform services, developing clear guidance, coordinating stakeholders, and supporting partners in meeting technical and operational requirements.
• Operationalize change management processes, including release planning, stakeholder communications, testing coordination, and issue triage to ensure service readiness and continuity.
• Drive service improvement through insight and collaboration, leveraging support data, stakeholder feedback, and Contact Centre trends to identify and implement practical enhancements.
• Engage and enable stakeholders, supporting discovery, education, and adoption of platform services while identifying opportunities for growth and integration.
• Support operational and strategic priorities, delivering advice, reporting, and continuous improvement using AI-enabled tools, data, and best practices.
To be successful in this position, you will demonstrate:
• Strong interpersonal, communication, and customer service skills, with the ability to effectively engage diverse stakeholders.
• Ability to interpret and communicate technical requirements, translating business needs into clear, actionable outcomes.
• Ability to develop and maintain high-quality documentation, including process materials, stakeholder guidance, and reusable content.
• Familiarity with change management practices, along with the ability to use and critically assess AI outputs for accuracy, risk, and appropriateness.
Please to view the job description for this position.
Business Analyst • Edmonton, Alberta
Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more
Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more
GeologicAI is a Calgary-based start-up developing and deploying exciting new technologies for the energy and mining sectors.We build nifty geological robots that scan rocks, train AI to analyze the... Show more
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more
Join a company that’s leading the way in AI and automation consulting.Our portfolio spans 10+ top technologies across business applications, data, process, cloud, and AI.At Bits In Glass, you’ll do... Show more
Arsenault data and technology are used by nearly every automaker, over 900 dealership franchises and the largest banks and insurance companies.Arsenaults flagship digital retailing platform Arsenau... Show more
Become a key player in the Registries Modernization initiative as a Remote International Business Analyst.This contract role emphasizes gap analysis and stakeholder collaboration.You’ll work with a... Show more
Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more
PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm.We insist on working with quality people who share our passion for quality testing and have built a team of ... Show more
A leading educational institution seeks a Business Analyst (SAP) for Documenting HR processes related to SAP Employee Central.The role involves business process mapping, functional analysis, and pr... Show more
A leading consulting firm in Halifax seeks an experienced Senior Business Analyst to support clients in public and healthcare sectors.The role involves leading business transformation initiatives a... Show more
We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more
Manages the development of enterprise grade requirements and analysis (with clear understanding of regional specifics).Provides enterprise and strategic alignment on business and technical initiati... Show more
The Senior Business Analyst will liaise between the client and the IT department.They analyze the business/IT requirements before the start of an IT project and support the client in the developmen... Show more
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural resourc... Show more
Step into a critical Senior Business Systems Analyst role at Civeo with a focus on process improvement and data analysis.Enjoy a flexible hybrid work setup in this temporary position that offers th... Show more
Sia is a next-generation management consulting firm and pioneer of Consulting 4.We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to... Show more
Our client in Edmonton is seeking a highly skilled Technical Business Analyst (BA) with a strong background in Technical Writing to support the documentation of our internally developed and support... Show more
A boutique Canadian consulting firm is seeking a Business Analyst for a 12-month contract.You will provide business analysis services for a new educational platform while working in a hybrid enviro... Show more
Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Sp... Show more
