Inside Sales Representative

Are you a proactive, high-energy professional looking to build a rewarding career in customer care? At Randstad, our recruiters are experts in identifying talent for global leaders, and we are currently seeking an Inside Sales Representative to join an international scale-up in the premium outdoor lighting industry. Based in Mississauga, this permanent position is part of the Randstad Professional specialization and offers a unique opportunity to represent a high-end brand focused on design, quality, and innovation within the customer care landscape.

As a global leader in talent solutions, Randstad is your partner in finding not just a job, but a path to professional fulfillment and work-life balance. Our client creates high-quality lighting experiences for gardens and outdoor spaces worldwide. They are looking for a "go-getter" with a strong work ethic to join their growing North American team and act as a crucial bridge between new leads and long-term partnerships, ensuring top-tier customer care at every touchpoint.

The Inside Sales Representative is a vital member of the team, serving as the first point of contact for new business opportunities while maintaining the high standards of customer care that the brand is known for. In this Randstad Professional role, you will be responsible for generating and following up on commercial leads, converting inbound and outbound opportunities into successful partnerships. You will work closely with Business Development Managers to expand the North American distribution network, ensuring that every interaction reflects the premium nature of the products and the excellence of our customer care department.

This role is ideal for someone who thrives in a fast-paced environment and enjoys building rapport with B2B customers. You will manage the full sales cycle for leads, from initial contact to converting detailed lighting plans into confirmed orders, all while providing exceptional customer care. The Mississauga office serves as the second-largest global hub for the company, offering a collaborative environment where you can see the products in action in their onsite showcase.

Culture is a top priority for our client; they value transparency, enthusiasm, and a proactive mindset. As an Inside Sales Representative, you will contribute to a structured and efficient process by maintaining high-quality data in CRM and ERP systems, helping the company scale its customer care and sales operations across Canada and the United States. Your role is essential in ensuring that our partners feel supported and valued throughout their journey with the brand.

Advantages
• Competitive annual salary ranging from $55,000 to $65,000
• Performance-based monthly bonus structure to reward your drive and results
• Comprehensive benefits package including dental and a healthcare spending account
• Global learning and development budget of €2,000 every two years for professional coaching and training
• 3 weeks of vacation plus civic holidays to support work-life balance
• Modern, social work environment with an onsite showcase and high-end office space in Mississauga
• Opportunity to grow within a fast-expanding international scale-up that values customer care

Responsibilities
• Proactively reach out to and follow up on inbound and outbound leads to drive revenue and customer care excellence
• Convert potential leads into long-term partners and brand ambassadors through persuasive communication
• Support Business Development Managers in expanding the dealer network and achieving growth objectives
• Collaborate with the Light Design team (LAB) to present inspiring and technical lighting plans to clients
• Provide expert advice on specific product applications, ensuring high-quality customer care and satisfaction
• Identify upsell and cross-sell opportunities within existing accounts to maximize value for the partner
• Maintain accurate records of all customer interactions and sales activities within HubSpot and SAP systems
• Participate in trade shows, partner meetings, and commercial projects to increase brand visibility
• Leverage digital tools and AI to identify trends and optimize the customer care and sales workflow

Qualifications
• College diploma or Bachelor's degree in a commercial, business, or related field
• 1-3 years of experience in an inside sales, account management, or customer care role
• Proven track record in a B2B environment is highly preferred
• Full-time availability to work onsite at the Mississauga office
• Strong administrative skills and experience with CRM systems like HubSpot or SAP
• Fluent in English; French language skills are a significant asset for the Canadian market
• Affinity for technical, modern, or design-driven products and high-end aesthetics
• Strong work ethic with a focus on team collaboration, reliability, and professional integrity

Summary
We are your partner for talent, helping you build a successful career that offers both professional fulfillment and growth. Our expert recruiters are ready to help you take this next step in the customer care industry with a global leader that truly values your contribution.

If this Inside Sales Representative role isn't the perfect fit, reach out to us today to explore other exciting career opportunities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.