NFI Parts - Customer Service Analyst

CUSTOMER SERVICE ANALYST

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at http://www.nfi.parts/">www.nfi.parts.

POSITION SUMMARY

As a key member of our Customer Service team, you will be responsible for customer service data analytics used to support and execute on team strategies, customer forecasts and usage, programs and buying trends. You will also prepare key performance indicators, presentations and various reports which will assist in identifying risks and opportunities for the NFI Parts business.

WHAT YOU WILL DO:

• Provide Supervisor and Customer Service Manager with bi-weekly high-level RMA (return material authorization) report with occasional spot checking of those under $500.
• Report and recommend strategies from analysis of profitability files (i.e. Kinetik/alternate opportunities by customer).
• Provide weekly reports for teams to review and evaluate contract/quote awards win/loss rate.
• Participate in major projects or programs as needed.
• Provide new customer listing for review, outlining bus contract requirements (i.e. recommended stocking list, new customer presentations needed, etc.) and validating new customer team assignments.
• Provide customer analytics on revenue performance to budget/forecasts and program revenue to assist in adjusting revenue strategies for sales growth.
• Provide analytics and recommendations to establish and maintain an effective customer strategy and visiting schedules.
• Provide reports to identify competitor cross reference opportunities, Kinetik Alternate, SVP opportunities to execute on customer strategy.
• Provide analytics with recommendations to assist team in determining inventory investment strategy on contract award and performance.

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in a related discipline and/or equivalent experience
• Must entail advanced computer skills with a strong knowledge of Microsoft Excel and Power Point
• Experience in complex data gathering, data mining and analysis with high attention to detail and accuracy
• Possess strong planning, organizational, analytical, strategic and presentation skill
• Ability to converse in a professional manner in both written and verbal communication
• Acquired and maintained knowledge of existing bus and coach equipment
• Demonstrated ability to multitask, effectively prioritize and work efficiently in a high demanding fast paced work environment
• Basic knowledge of the transit industry and vehicles systems would be considered an asset
• Experience of Oracle systems and processes would be considered an asset

*Travel is required for this position*

WHY JOIN OUR TEAM:

• Competitive wages and a comprehensive benefits package.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at https://www.nfigroup.com/">www.nfigroup.com, https://www.newflyer.com/">www.newflyer.com, https://www.mcicoach.com/">www.mcicoach.com, https://nfi.parts/">www.nfi.parts, https://www.alexander-dennis.com/">www.alexander-dennis.com, https://arbocsv.com/">www.arbocsv.com, and https://carfaircomposites.com/">www.carfaircomposites.com.