Job Description
Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution• Use multiple computer systems to research products, services, common problems and solutions offered• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service• Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like:• $18.20 hourly and overtime opportunities• Best in class medical, dental, vision benefits• Employee assistance programs
What we are looking for:
So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.
Requirements
• You’re at least 18 years of age• You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change• You have at least 6 months of customer service experience and you understand the value of coaching / feedback• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors• You’re results oriented and comfortable providing customers with recommendations and solutions• You have excellent English communication skills, both oral and written• You’re comfortable working from home and have a suitable space with a hard-wired internet connectionWork@Home Customer Service Representative • Ontario
Posted Thursday, June 11, 2026 at 4:00 AM.We are part of OTIP Group of Companies (OGC) focused on delivering meaningful benefits support and service.We put employees at the centre of everything we ... Show more
Help our customers through the selling and renting of musical instruments and gear.Define the individual needs of every customer and match those needs with the right combination of our products and... Show more
Join a dynamic team as a Sales Representative focused on enriching customer experiences across Canada.Leverage technology to provide solutions and foster lasting connections in a fast-paced, flexib... Show more
This is an on‑site customer service representative position for the LCBO’s retail stores.The role involves welcoming patrons, providing product information, handling cash transactions, and maintain... Show more
Become a vital part of FloSports as a tech-savvy Customer Service Agent, assisting sports fans with bilingual support in Canadian French and English.Your primary role will be troubleshooting and en... Show more
Become an integral part of Quadro Engineering as a Customer Order Management Representative.Your focus will be on processing orders and providing exceptional customer service.This position requires... Show more
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build su... Show more
A leading insurance company is seeking an actuarial professional in Southwestern Ontario to support pricing for new business and renewals.The ideal candidate will have 5-7 years of experience in th... Show more
Bilingual Customer Service Broker - Home & Auto Insurance (RIBO Licensed).Orbit Insurance Services/Orbite services d’assurances, 125 Northfield Dr W, Waterloo, Ontario, Canada.Posted Tuesday, June ... Show more
Join FloSports as a Customer Service Advocate and leverage your bilingual skills to enhance the customer experience.This role focuses on providing exceptional support in both Canadian French and En... Show more
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build su... Show more
A benefits services company based in Ontario is seeking a Benefits Services Representative for a one-year contract.You will support members through a call centre by providing information about heal... Show more
Step into a fulfilling career as a Wireless Sales Representative! Engage with customers to provide personalized mobile solutions and earn unlimited commissions in a fast-paced retail environment.In... Show more
Customer Service Representatives (CSR’s) are key roles in our Value Stream.This role will correspond with our global commercial team and Channel Partners, processing customer orders, providing stat... Show more
Join Halo Car Wash as a Customer Service Associate in Waterloo and bring the ultimate car wash experience to life.Engage with customers, promote services, and ensure their satisfaction throughout t... Show more
Customer Service Manager for its Chatham office.Drive operational excellence while overseeing a team of 21-24 staff in service delivery and compliance.This managerial role involves operational lead... Show more
The position will be based at the Entegrus Chatham office and reports directly to the Director of Customer Service.The Manager of Customer Service provides operational leadership and management to ... Show more
Join Farm Boy in delivering an exceptional fresh food shopping experience! We are looking for dedicated team members who prioritize customer service excellence.At Farm Boy, our mission is all about... Show more
Join us at The Mobile Shop located inside Zehrs!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireless retailer.We are ... Show more
Halo Car Wash is a new, next-generation express exterior car wash expanding across Canada and is designed to deliver the ultimate car wash experience.With our self-loading conveyor belts, automatic... Show more
){kind=logo}
){kind=logo}
