IT Service Management Expert - OSS
On behalf of our client in the Telco Sector, PROCOM is looking for an IT Service Management Expert - OSS.
IT Service Management Expert - OSS – Job Description
Work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes
Collaborate with various stakeholders across enterprise to define technical and procedural requirements
From there, you will design, test, and implement solutions that fit the needs of the business
Provide your expert recommendations on proposed implementations as well as architect new ServiceNow service management systems and processes
Perform maintenance and upgrade activities on our systems and identify the roadmap for our tools in order to maintain continuous support
IT Service Management Expert - OSS – Mandatory Skills
Strong written and communications skills and you respect all ideas from your team to strive towards a common goal
Comfortable working on mission critical systems and ready to approach every challenge quickly and efficiently
Self-motivated and have a passion for continuous improvement
Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, FSM, CMDB, Discovery, Integration Hub, HR portals & workflows
A degree in computer science, computer engineering or equivalent experience
5+ years of ServiceNow design and development experience
3+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
Extensive industry experience in ITSM best practices implementation
Ability to understand business needs, map them to functional requirements and capture technical design solutions for ServiceNow deployment
Programming expertise in Java, JavaScript or other functional programming languages used in ServiceNow system
Knowledge of relational databases, Active Directory, and APIs
Deep understanding of ITIL and ITSM processes
Industry experience with DevOps and Agile architectures
IT Service Management Expert - OSS - Nice to Have Skills
Additional ServiceNow Skills and Certifications would be a plus
IT Service Management Expert - OSS - Assignment Start Date
ASAP – 6 months to start
IT Service Management Expert - OSS - Assignment Location
Toronto, ON – Work Hybrid
IT Service Management Expert - OSS • Brampton, Ontario, Canada
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