Manager, Application Support Services

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develops a vision and strategy for the evolution of application development and support services including break/fix, root cause analysis, maintenance, operational improvements & optimization.
• Manages enterprise production applications for maximized uptime and availability for business units.
• Integrate application support activities with existing Innomar ITIL processes related to Incident, problem and Change Management.
• Applies proven communication and problem-solving skills to guide and assist the team and vendor partners on the design, development, and deployment of production application maintenance and optimization changes
• Partners with business and project technical teams to create and implement applications to achieve company objectives.
• Conduct resource planning to meet both project and tactical requirements
• Act as a resource for assessing application changes from a risk and resource impact perspective
• Provide coaching and mentoring to application support resources to ensure their continued effectiveness
• Responsible for staff including hiring, training, evaluations, and termination.
• Develop and enforce a consistent code management methodology and discipline
• Performs various administrative duties such as reviewing service level agreements, contacting vendors, generating hardware and software requests, and developing appropriate resolution plans.
• Manage the departmental budget to ensure effective use of funds and compliance with budget targets and outsource vendor contract terms and conditions

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• BS or MS degree in computer science, business or related fields preferred
• Minimum of at least 8 years’ experience in related field
• Previous experience working in HealthCare domain and\or Supply Chain domain preferred
• ITIL foundation, service management

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to lead dynamically and energize multi-discipline work teams to learn and apply new skills and techniques to respond to business needs
• Knowledge and understanding of business principles, processes and technology
• Solid project management skills including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment
• Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
• Ability to communicate effectively both orally and in writing; ability to communicate with customers, associates and management
• Solid teamwork and interpersonal skills
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
• Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets and Microsoft Outlook
• 20% travel

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.