Bilingual Customer Service Representative

Location: Toronto, ON – On-site

6-month contract with possibility of permanent employment

5 days on-site in Downtown Toronto

About the Opportunity

Join a leading Canadian financial services organization dedicated to delivering innovative lending and deposit solutions. As a Bilingual Financial Customer Service Representative (English/French), you will play a vital role in ensuring smooth and compliant deposit operations. You’ll work closely with clients, brokers, and internal teams to deliver exceptional service while maintaining high standards of accuracy and compliance.

In this role, you’ll be at the center of complex financial transactions, including account set-ups, renewals, payment processing, and reporting. Your expertise will support compliance and risk management standards while contributing to a fast-paced, high-volume operations team.

What’s In It for You

You’ll join a workplace that values trust, respect, and integrity, with a strong focus on collaboration and professional growth. This is an opportunity to strengthen your financial operations expertise, gain exposure to compliance and regulatory processes, and work on meaningful projects.

Your Responsibilities

• Provide exceptional client service by managing calls, emails, and inquiries from brokers and clients in both English and French
• Support financial operations including GIC, RIF, RSP, and TFSA renewals, updates, and adjustments
• Manage onboarding of new accounts, ensuring AML, KYC, and compliance requirements are met
• Respond to internal inquiries regarding products, applications, and account status
• Ensure adherence to policies, procedures, and regulatory standards
• Participate in projects and support team members on operational tasks

Skills and Qualifications

• Fluency in both English and French (written and verbal) is required
• 2+ years of experience in administration, coordination, or customer service
• Post-secondary diploma or degree (additional certifications are an asset)
• Strong organizational, time management, and analytical skills
• Ability to multitask in a fast-paced environment
• Excellent communication skills with professional maturity
• Collaborative, solution-oriented mindset
• Proficiency in Microsoft Office and other systems

Note from the Hiring Manager

“We’re looking for someone who thrives on accuracy and organization, enjoys problem-solving, and can provide exceptional service while navigating complex deposit scenarios. If you’re motivated by helping clients and supporting a collaborative team, you’ll excel here.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it simple. We connect you with top employers across Canada, support you through the hiring process, and provide coaching along the way—all at no cost to you.