Automotive Fixed Ops Software Trainer

Company Name : PBS Systems

Job Location : Calgary, AB

Job Type : Full-time, Permanent

No. of Openings : 1

Internal Job Title : STT Trainer - Fixed Ops

Reports To : Team Lead, Software Training & Transitions

Job Requirement(s) : Travel within North America approx. 1 week per month

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!"

The Company :

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers-as partners, innovators, and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role :

The STT (Software Training & Transitions) Trainer - Fixed Ops is responsible for delivering effective training and support to customers in the Service and / or Parts modules of the PBS Dealer Management Software. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. The STT Trainer - Fixed Ops will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process.

Job Responsibilities :

• Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software
• Develop a strong understanding of data entry processes and other essential tasks
• Work directly with customers and train all sessions in assigned module(s)
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Responds to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, escalate issues to corresponding teams
• Ensure STT queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within STT
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross-training
• Perform other duties and responsibilities as assigned

MUST HAVE Skills :

Additional Skills :

What we offer :

Should you be selected for an interview, you will be contacted via email. Please monitor your junk / spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.