At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way.
Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference we’re passionate about people and ready to provide the ultimate customer experience to our customers.
This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us?
If so, consider the following opportunity :
We have an exciting opportunity for a System Technician working out of our Fernie, BC office, reporting to the Manager of Operations.
The successful candidate will be responsible for being a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.
What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team.
Competitive Salary
Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
Health & Dental Benefits, Pension plan and Stock Matching options
Growth & Development opportunities to grow in Field Operations
Work for an organization committed to environmental protection
We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women
What you'll do
Installation of Rogers Ignite products and services including Internet, Home phone, TV / streaming
Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
Maintain accurate system records and support documentation regarding all work orders
Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
Various other duties as required
What you bring
A valid full class-5 driver’s license
Demonstrates behaviors, which support the Key Success Factors : Accountability, Adaptability & Customer 1st.
Comfortable working outside year-round
Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
Customer-centric focus, and commitment to quality control excellence
Technical acumen, with a desire to stay up-to-date on the latest industry trends
Always performs work with safety on top of mind and adheres to all safety requirements
Schedule : Full time
Shift : Variable
Length of Contract : Not Applicable (Regular Position)
Work Location : 691 9 Avenue (7814), Fernie, BC
Travel Requirements : Up to 100%
Posting Category / Function : Field Operations & Installation
Requisition ID : 304477
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