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Client Services Coordinator
Client Services Coordinatorfreelance.ca • Pembroke, Canada
Client Services Coordinator

Client Services Coordinator

freelance.ca • Pembroke, Canada
30+ days ago
Job type
  • Full-time
Job description

REQUIRED SKILLS

  • Excellent communication and customer service skills
  • Experience with AlayaCare an asset
  • Ability to prioritize and multitask to meet tight deadlines
  • Experience with MS Word, Excel, and Outlook
  • Experience in home healthcare and scheduling an asset
  • Demonstrates professionalism and fosters a positive work culture at all times
  • Capable of organizing and inputting large amounts of data with accuracy
  • Able to work independently and as part of a team

ROLES & RESPONSIBILITIES

  • Processes all new referrals and incoming updates and communicates relevant information to teams as required.
  • Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
  • Communicates with patients, families and care staff regarding scheduling requirements or changes.
  • Provides customer service support by responding to client inquiries as required.
  • Maintains accurate records of care provider availability in the AlayaCare system.
  • Take into consideration the individual needs of patients (and families) and of care providers when making decisions.
  • Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
  • Actively pursues positive relationships with care providers, patients and staff.
  • Follow up appropriately on time sensitive matters.
  • Resolve or escalate, as required, client / family / staff concerns / issues.
  • Ensures documentation is completed as per organizational policies and procedures.
  • Respond to faxes and emails in a timely manner.
  • Enters and / or escalates critical and relevant information to ensure appropriate and timely follow-up.
  • Able to provide assistance in the field to provide care to clients if the need arises (Certified Personal Support Workers only).
  • Other duties as determined by the Program Manager, Clinical Services or designate.
  • REQUIREMENTS

  • Experience in home health scheduling highly desirable
  • 1 year of Office or Medical Administration and / or Scheduling Experience an asset
  • Bilingualism preferred
  • BENEFITS

  • RRSP match
  • Company-sponsored health and dental benefits for you and your family
  • Monthly & Yearly bonuses
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    Service Coordinator • Pembroke, Canada

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