Excellent communication and customer service skills
Experience with AlayaCare an asset
Ability to prioritize and multitask to meet tight deadlines
Experience with MS Word, Excel, and Outlook
Experience in home healthcare and scheduling an asset
Demonstrates professionalism and fosters a positive work culture at all times
Capable of organizing and inputting large amounts of data with accuracy
Able to work independently and as part of a team
ROLES & RESPONSIBILITIES
Processes all new referrals and incoming updates and communicates relevant information to teams as required.
Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
Communicates with patients, families and care staff regarding scheduling requirements or changes.
Provides customer service support by responding to client inquiries as required.
Maintains accurate records of care provider availability in the AlayaCare system.
Take into consideration the individual needs of patients (and families) and of care providers when making decisions.
Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
Actively pursues positive relationships with care providers, patients and staff.
Follow up appropriately on time sensitive matters.
Resolve or escalate, as required, client / family / staff concerns / issues.
Ensures documentation is completed as per organizational policies and procedures.
Respond to faxes and emails in a timely manner.
Enters and / or escalates critical and relevant information to ensure appropriate and timely follow-up.
Able to provide assistance in the field to provide care to clients if the need arises (Certified Personal Support Workers only).
Other duties as determined by the Program Manager, Clinical Services or designate.
REQUIREMENTS
Experience in home health scheduling highly desirable
1 year of Office or Medical Administration and / or Scheduling Experience an asset
Bilingualism preferred
BENEFITS
RRSP match
Company-sponsored health and dental benefits for you and your family
Monthly & Yearly bonuses
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Service Coordinator • Pembroke, Canada
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