Technicien(ne) service et support- Attractions interactives / Service and Support Technician-Int[...]

Technicien(ne) service et support- Attractions interactives / Service and Support Technician-Interactive attractions

Technicien(ne) service et support- Attractions interactives / Service and Support Technician-Interactive attractions

17 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Triotech

Talent & Culture Coordinator at Triotech

TRIOTECH is a creator of immersive and interactive attractions. We create fun. We take fun to the next level, and our teams are constantly pushing boundaries. We are in full expansion mode and looking for talented players to join our teams. We do things our own way—and we don’t plan on stopping anytime soon. Are you ready?

To learn more about us, the many awards we’ve won, our products, and the millions of people who experience Triotech around the world every year, click here : http : / / www.trio-tech.com /

We’re looking for a very special candidate to join our team in Joliette!

Are you passionate about new technologies? About IT? Do you speak English? Do you enjoy delivering excellent customer service? Then this position might be for you!

As a Service and Support Technician in our after-sales service department, your responsibilities will include :

• Receiving repair requests by phone from all around the world and providing first-line support to customers who have purchased our interactive rides / attractions, interactive theaters, or custom projects, with the goal of resolving technical issues.
• Gathering relevant information about the attraction’s issues to help and guide the customer in resolving the problem.
• Responding to technical support requests related to hardware and software issues on our various operational products.
• Providing remote repair support since our clients are located all over the world. You’ll work in customer service and handle follow-ups for maintenance and administrative tasks.
• Ensuring that devices match the repair request, inspections are well documented, and the information provided (e.g. customer info) is accurate.
• Possibly managing the shipment of parts to be repaired to the client, coordinating delivery times, and handling invoicing related to customer orders.
• Performing any other related duties.

Requirements :

Personal Skills :

Working at Triotech Means :

Triotech is an equal opportunity employer and encourages women, visible minorities, Indigenous peoples, and people with disabilities to apply.

Applicants with disabilities who wish to do so may receive assistance during the preselection and selection process.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Industries

Entertainment Providers

Referrals increase your chances of interviewing at Triotech by 2x

Sign in to set job alerts for “Technicien(ne) service et support- Attractions interactives / Service and Support Technician-Interactive attractions” roles.

Sorel-Tracy, Quebec, Canada CA$27.07-CA$36.14 3 days ago

Repentigny, Quebec, Canada CA$24.00-CA$26.00 10 months ago

Montreal, Quebec, Canada CA$52,799.00-CA$102,857.00 1 year ago

Repentigny, Quebec, Canada CA$24.50-CA$26.50 10 months ago

Montreal, Quebec, Canada CA$52,799.00-CA$102,857.00 1 year ago

Montreal, Quebec, Canada CA$29.70-CA$29.70 6 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr