SERVICE WRITER - Utility Trucks

Custom Truck One Source “CTOS” 11102 261 Street, Acheson, AB, T7X 6C7

CTOS designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in Canada and the United States.

• Monday - Friday, 8:00am – 5:00pm
• Utility Trucks & related equipment experience is desired.

Summary

Custom Truck One Source has an opening for Service Writer with background in aerial, construction equipment, and heavy & light duty trucks. The Service Writer will be responsible for coordinating and scheduling service work in the service department in an organized, professional manner, and sells additional needed services to customers.

Essential Duties and Responsibilities

• Create and maintain a safe working environment.
• Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers’.
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.

Required Skills and Qualifications

• High school diploma or the equivalent
• Knowledge of aerial vehicles, equipment, and heavy & light duty trucks preferred.
• Previous experience in a similar role
• Valid Driver’s License required.
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software to process purchase orders and track inventory.

Working Conditions

• Able to work as scheduled with punctual attendance 8:00 am-5:00 pm, Monday-Friday plus any additional hours/days necessary to meet business demands.
• Most of the work is performed in shop and office setting.
• May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care