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Information Technology Generalist ᑐᓴᐅᒪᑎᑦᓯᔾᔪᑎᓂᑦ ñᕋᑕᐅᔭᓕᕆᔨ

Information Technology Generalist ᑐᓴᐅᒪᑎᑦᓯᔾᔪᑎᓂᑦ ñᕋᑕᐅᔭᓕᕆᔨ

City of IqaluitIqaluit, NU
30+ days ago
Salary
CA$60,300.77 yearly
Job description

The City of Iqaluit is looking for an experienced individual to join our growing team and City as the Information Technology Generalist

Title : Information Technology Generalist

Department : Corporate Services

Status : Full-time, Permanent

Salary : $60,300.77 per annum, 35 hour / week

Settlement Allowance : $20,907.43 per annum

Union Status : Unionized

Housing : No Staff Housing Available

Closing Date : Open until filled

The Information Technology Generalist reports directly to the Director of Corporate Services. This position is the primary point of contact for staff requiring technical support. The ITS will deploy, establish, administer, and maintain parts of our multi-platform computer and networking environment and a variety of special-purpose systems. They work with City of Iqaluit staff to provide day to day support, troubleshoot issues, install and configure software, and liaise with system vendors.

KEY Duties & Responsibilities

  • Responsible for the setup, installation, configuration, management, departmental desktop application installation and maintenance of city desktops and laptops. Along with software and applications on all city workstations.
  • Installation and configuration of various peripheral devices as required to support users' needs;
  • Responsible for phone and name display changes, and voicemail password resets.
  • Providing end user support for any hardware / device issues that arise;
  • Management of decommissioning and disposal of all PCs and peripherals.
  • Work with all city departments in onboarding account creation, changes to account information including changes to security groups and providing and managing contractor access as well as contributes to desktop / network security by expiring all accounts for exiting employees.
  • Work with system vendors who provide and manage IT systems for various city services.
  • Establish processes for organizing staff requests, providing timely support, and following up on requests and tasks; and for referring them to the appropriate person, vendor, or service provider as needed.
  • Providing support to City staff for the various software products in use on their workstations;
  • Responsible for providing basic support and configuration for the various phone sets and voicemail systems in use at the City;
  • Providing basic troubleshooting for the various phone systems in use at the City, and in conjunction with NWTEL arrange for more advanced troubleshooting and support as required;
  • Assists in the management and implementation of the City's hardware upgrade plan for desktops, laptops and peripherals;
  • Assist in maintaining current and accurate inventory of technology hardware, software resources.
  • Assist in the creation and organization of IT documentation, records and training materials.
  • Other related duties as assigned

Contacts and Key relationships

Internal Staff and Team Members :

  • Working with and exchanging information with departments as required
  • Regular exchange of information with External funding groups, assisting them with funding proposals and requirements

    • Members of the Public :

  • Facilitates meeting and consults with the public

    • Council :

  • Advise and make recommendations regarding projects and proposals, as well as follow up on direction

    • EDUCATION, EXPERIENCE, REQUIREMENTS

    Minimum Level of Education / Training :

  • College degree, diploma, or certification in computer science or related field

    • Minimum Level of Experience :

  • Minimum two years' experience supporting, implementing and / or administering networks, servers, desktops and printers.

    • Assets :

  • Microsoft Certified System Engineer (MCSE) or Microsoft Certified System Administrator (MCSA) would be beneficial but not required.

    • Additional Requirements :

    Security

  • N / A

    • Indigenous Language

  • Preferred

    • Technical & Contextual Knowledge, Skills & Abilities

    Technical Knowledge, Skills & Abilities :

  • Intuitive understanding of troubleshooting unknown issues.
  • Review and follow vendor instructions and maintenance plans
  • Ability to manage priorities.
  • Ability to work after hours and under pressure.
  • Lift and move up to 50 pounds.
  • Operational knowledge of Microsoft software and cloud-based services.
  • Strong analytical and problem solving skills
  • Project management skills
  • Ability to maintain strict confidentiality

    • Contextual Knowledge, Skills & Abilities :

  • Interpersonal skills (high degree of independence and a team)
  • Collaboration
  • Problem solving
  • Stress Management
  • Time Management
  • Analytical
  • Organization skills
  • Communication skills

    • Working Conditions

    Evening and weekend work

  • On-call availability for emergency issues

    • Physical Effort

  • Long hours sitting and using office equipment and computers, which can cause muscle strain. This role will have to do some lifting of computer equipment, supplies and materials from time to time.

    • Environment

  • Manage a number of projects at one time, with frequent interruptions

    • Sensory Attention

  • Busy and noisy office environment requiring excellent organizational and stress management skills

    • Mental Effort

  • Manage a number of requests and situations at one time
  • Stress may be caused by the need to complete tasks within tight deadlines

    • The successful candidate would be required to provide an acceptable Criminal Record check.

    Please visit our website https : / / www.iqaluit.ca / careers to apply.

  • The City of Iqaluit embraces the intent and spirit of the Nunavut Land Claims Agreement. Priority will be given to Nunavut Inuit; Candidates must clearly identify their eligibility in order to receive consideration under this agreement.
  • Only those selected to interview will be contacted.

    • ñᑲᓇᐃᔮᑦᓴñ

    ñᕋᑕᐅᔭᓕᕆᔨ

    ñᔪñᑳñᕐᓗᓂ ᑎᒥᐅᔪᒥ ᐱᔨᑦᓯᕋñᑎᓄᑦ ᐊñᔪñᑳñᓐᓂᑦ, ᑐᓴᐅᒪᑎᑦᓯᔾᔪᑎᓂᑦ ñᕋᑕᐅᔭᓕᕆᔨ ᐋñᑭᑦᓱᐃᔨᐅᔪñ, ᐊᐅᓚᑦᓯᔨᐅᔪñ, ᓴᓇᔨᐅᔪñ ᐊᒻᒪ ᐃᑲᔪñᑎᐅᔪñ ᓄᓇᓕᐸᐅᔭᐃᑦ ᐃñᓗᐃᑦ ᑎᒥñᑎñᓐᓂ ᑐᓴᐅᒪᑎᑦᓯᔾᔪᑎᓂᑦ ñᕋᑕᐅᔭᓂᑦ ᐱᓕᕆᔾᔪᑎᓂᑦ.

    ñᑦ ᐃñᑲᓇᐃᔮᒃᑯᑦ ᒪᑯᓂñ ᐃᓚñᑦ :

  • ñ, ᓴᓇñᑦᑕᕐᓂñ ᐊᒻᒪ ᐃᑲᔪñᑎᐅᓂñ ñᕋᑕᐅᔭᓕᕆᔾᔪᑎᒍᑦ ᐱᓕᕆᔾᔪᑎᓂᑦ ᓱᓇᒃᑯññᓐᓂᑦ ᐊᒻᒪ ᐃᑭᐊñᑭᕕñᓐᓂᑦ
  • ñᑲᓇᐃᔭñᑏᑦ ñᕋᑕᐅᔭñᑦ ᐱᓕᕆᔾᔪᑎᒋᕙᑦᑕñᑦ ᓴᓇᒋᐊñᓕᕋᐃᒻᒪᑕ ᓴᓇᕙᑦᑕñᑦ, ᐋñᑭᓱñᐸᑦᑕñᑦ ᓱᓇᒃᑯññᑦ ñᕋᑕᐅᔭᕐᒨñᔪᑦ ᐱᓕᕆᔾᔪᑎñᓪᓗ, ᐅñᓚᐅᑎᓂᑦ ᑲᒪᔨ, ᑎᑎñᑲᓂᑦ ᐊᒥᓱᓕᐅᕈᑎᓂᑦ, ᑎᑎñᑲᓕᐅᕈᑎᓂᑦ ᐊᒻᒪ ᐊᓯñᓐᓂᑦ ᑕᒪᒃᑯᓄñ ᐊᑦᑐᐊᔪᓂᑦ ᓱᓇᒃᑯñᓂᑦ
  • ñᑭᒋᐊᕆᔨ ᐊᒻᒪ ᑐñᑯᐃᔨ ᐊᑐñᐸᑦᑐᑦ ᐱᓕᕆᔾᔪᑎñᓐᓂᑦ
  • ñᐅᔨᓴñᐸᒻᒥᔪñ ñᕋᑕᐅᔭᓂᑦ ᓱᕋᐃᒍᓐᓇñᑐᓂᑦ ñᕋᑕᐅᔭᒃᑰᕈᑎᓂᑦ ᐊᒻᒪ ᐊᑐᕆᐊñññᑦᑐᓂᑦ ᐊᑐñᑎᑦᓯᑦᑕᐃᓕᒪᑎᑦᓯᔾᔪᑎñᓐᓂᑦ
  • ñᐸᑦᑐñ ñᕋᑕᐅᔭᒃᑯᑦ ᐱᓕᕆᔾᔪᑎᓂᑦ ᐊᔾᔨᒌñᑦᑐᓂᑦ ᒪᑐᐃᕐᓯᔪᓐᓇᐃᓕᔪᓂᓪᓗ
  • ñ ᐊᑐñᐸᑦᑐᓂ ñᕋᑕᐅᔭᓕᕆᔾᔪᑎᓂᑦ ᐊᔾᔨᒌñᑦᑐᓂᑦ ᐊᐅᓚᑦᓯᔾᔪᑎñᓐᓂᑦ ñᕋᑕᐅᔭᐃᑦ, ᐅñᓚᐅᑏᑦ ᐊᒻᒪ ñᕋᑕᐅᔭᒃᑯᑦ ᐃᑲᔪñᑎᓂᑦ ᐱᐅñᓕᔾᔭᐃᒃᑯᑎñᓐᓂᓪᓗ
  • ñ ᐱᓕᕆᔾᔪᑎᓂᑦ ᑐᑭᓯᒋᐊᕈᑎᓂᑦ ᐊᒻᒪ ᓚᐃᓴᓕᕆᔾᔪᑎᓂᑦ ᐊᒻᒪ ᐃᑲᔪñᐸᑦᑐñ ᐊᑐᐊᒐᓕᕆᔪᓂᑦ

    • ñᐅᔨᒪᒋᐊᓕñᑦ, ᐱᓕᒻᒪᓴᕐᓯᒪᒋᐊᓕñᑦ ᐊᒻᒪ ᐱᔪᓐᓇᕆᐊᓕñᑦ :

  • ñᕆᐊᓕᒃ ᑐᑭᓯᒋᐊᕈᑎᓕᕆᓂᕐᒥᑦ ᐱᓕᕆᔾᔪᑎᓂᑦ ᐅᕝᕙᓘᓐᓃᑦ ᑕᐃᒪᐃᑦᑐᓄᑦ ᐊᑦᑐᐊᔪᓂᑦ
  • ñᓲᒐᓗᐊᓂᑦ ᐱᓕᕆᓯᒪᒋᐊᓕᒃ ᐃᑲᔪñᑎᐅᓂᒃᑯᑦ, ᐱᒋᐊñᑎᑦᓯᔨᐅᓂᒃᑯᑦ ᐊᒻᒪ / ᐅᕝᕙᓘᓐᓃᑦ ñᕋᑕᐅᔭᓕᕆᔾᔪᑎᓂᑦ ᓱᓇᒃᑯññᓐᓂᑦ ᐃᑭᐊñᑭᕕᓕᕆᔾᔪᑎᓂᓪᓗ ᐊᒻᒪ ᑎᑎñᑲᓕᐅᕆᑎᓂᑦ
  • ñᐅᔨᓴᕈᓐᓇᓯᐊᕐᓗᓂ ᐊᑲᐅñᓕᐅᕈᑎᓂᑦ ᐋñᑭᑦᓱᐃᔪᓐᓇᑦᓯᐊᕐᓗᓂᓗ
  • ñᓚññᓯᐊᕐᓗᓂ ᐱᓕᕆᔾᔪᑎñᕈᓐᓇᑦᓯᐊᕆᐊᓕᒃ ñᕋᑕᐅᔭᓕᕆᔾᔪᑎᓂᑦ
  • ñᐅᓯᒃᑯᑦ ᐊᒻᒪ ᑎᑎñᑲᒃᑯᑦ ᑐᓴᐅᒪᔭᕆᐊᓕᓐᓂᑦ ᑐᑭᓯᓇᑦᓯᐊñᑐᓂᑦ ᑐᓴᐅᒪñᑎñᕈᓐᓇᑦᓯᐊᕆᐊᓕᒃ
  • ñᑦᑐñᓯᐅᑎñᕆᐊᓕᒃ ᒫᓐᓇᓂᓴᕐᒥᑦ

    • ñᐅᔨᒪᒋᐊᓕᓐᓄᑦ, ᐱᓕᒻᒪᓴᕐᓯᒪᔭᑦ ᐊᒻᒪ ᐱᓕᕆᔾᔪᑎᐅᔪᓐᓇñᑐᑦ ᐃᓕᓐᓂᐊᕈᑎᓪᓚᕆᓐᓄᑦ ᐃᓱᒪᕐᓴᕐᓯᐅᕈᑎᐅᔪᓐᓇñᑐᑦ.

    ñᑐñ ᐱᒋᐊᕈᑎᒋᓗᒋᑦ $71,424.47. ᐊᕐᕌᒍᓕᒫᒥ ᐊᒻᒪ ᐃᑲᔫᓯᐊñᐸᓪᓗᓂ ᓄᓇᓕᕐᓂᒥᐅᑕᐅᓂᕐᒧᑦ ᐊᕐᕌᒍᒥ $20,907.43-ᓂᑦ ᐊᒻᒪ ᐱᐅᔪᐊᓗᓐᓂᑦ ᐃᑲᔫᓯᐊñᐸᓪᓗᓂ ᐃñᑲᓇᐃᔮᒃᑯᑦ.

    ñᑲᓇᐃᔮᑦᓴᐅᑉ ñᓄᐃᑦᑑᓂñ, ᐃñᑲᓇᐃᔮñññᑐñ ᐱᔭᕆᐊñᕋᔭñᑐñ ᐃñᑲñᑐᐃᕕᑎᒍᑦ ñᓄᐃᓕᔭᐅᓚᐅᕐᓯᒪññᓂᕐᒥᓂᒃ ᓇᓗᓇᐃᔭᐃᑎᓂᑦ.