assistant Dispatcher

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you're looking to do what you love, we could be a perfect match. By joining the RONA family, you'll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Opportunities for advancement within the companyAn employer that's involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much more! Become the driving force behind our success! Use your communication and management skills to orchestrate deliveries, serve our customers with excellence, and solve challenges in real time. You'll have a direct impact on smooth operations and customer satisfaction, while working in a stimulating and dynamic environment. Your role:Plan and coordinate delivery schedules, routes and driver assignmentsAct as the main point of contact for customers and internal teams regarding delivery servicesAdvise on delivery capabilities, including lead times, product placement and specialized servicesAdjust orders, process changes and ensure accuracy of documentationMaintain communication with drivers and track completion of deliveriesCheck stock availability and coordinate with procurement team if necessaryProcess payments, close orders and ensure all documentation is correctEnsure compliance with health, safety and loss prevention guidelinesManage customer inquiries, provide quotations and resolve delivery issuesAny other related tasks ensuring the smooth running of sales What we're looking for:Excellent communication and customer service skillsAbility to handle pressure and multitaskFlexibility and sense of urgency to deal with the unexpectedGood judgment, sense of responsibility and organizational skillsAbility to work as part of a team in a noisy and distracting environmentProficiency with standard office equipment If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.