Unlock Your Future as a Bilingual Customer Service Representative!
Are you ready to elevate your Customer Service career in a dynamic, international environment? If you're bilingual, resourceful, and eager to dive into a new industry, this is your opportunity!
Join our prestigious global company based in Ville Saint-Laurent, where you'll be the key player in delivering exceptional service to our esteemed manufacturing clients.
As a Bilingual Customer Service Representative, you’ll be at the heart of our operations, managing orders, handling inquiries, and supporting our internal sales team.
Advantages
Here are just some of the benefits you'll enjoy in this Customer Service Representative position :
Competitive Salary : $50,000 to $55,000 annually
Work-Life Balance : Monday to Friday / 8 : 30AM - 5 : 30PM, with 2 weeks vacation, personal days, and an impressive performance bonus.
Comprehensive Benefits : Full health insurance, retirement plan, and on-site parking.
Supportive Environment : Enjoy a relaxed atmosphere with robust training and development opportunities.
Responsibilities
Your daily routine will include :
Demonstrate a positive, friendly, and helpful attitude with customers.
Handle a large volume of incoming calls, faxes, and emails.
Enter orders, quotes, and customer returns with accuracy and efficiency.
Respond promptly to customer inquiries.
Provide information on products and services and offer replacement products.
Identify customer part samples and provide detailed quotes.
Support the external sales team with quotes, follow-ups, and special projects.
Prioritize and manage multiple tasks and deadlines.
Collaborate and work effectively with team members across all departments.
Continuously develop product knowledge through courses, seminars, and other resources.
Qualifications
Qualifications required for this position :
High school diploma or equivalent experience in customer service. Within an industrial environment is an asset.
Knowledge / experience with hydraulic and pneumatic seals an asset but not necessary.
Strong computer skills with a foundation in Outlook, Word, and Excel.
Experience with IFS
Excellent telephone skills and communication abilities.
Solid judgment as well as decision-making and problem-solving skills.
Positive attitude and willingness to learn.
Order intake and coordination.
Summary
Mainly responsible for providing excellent customer service through responsiveness and a positive attitude, efficiently handling orders, quotes, and customer returns, ensuring the accuracy of your work, and maintaining exceptional communication.
Internal sales will provide information on products / services and strive to resolve any emerging issues that our client accounts might face with precision and efficiency.
Are you interested in this position?
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514-332-4218 or send us an email. [email protected]
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.
ca to ensure their ability to fully participate in the interview process.
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