Intermediate / Senior Accident Benefits Advisor
AvivaOakvilleIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking forHealthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.
Are you a customer focused individual looking to take the next step in their career?
Come join our team!
What you’ll do :
Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
To appropriately handle accident benefits claims according to individual authority, knowledge and expertise .
Acquire investigative reports, independent medical examination where appropriate, statements from insured's / witnesses and other specialists as required
Educate customers and providers of any new auto reform changes
Ensure all aspects of the claim process are handled optimally and within company guidelines
Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
Ensure service levels and quality standards are met by approved specialists
Educate our insureds about Premiere Healthcare network
Attend and actively participate in training and file clinic sessions
What you’ll bring :
College Diploma / Associate Degree or similar experience
5+ years of Accident Benefits insurance claims handling experience (required)
Large Loss experience is preferred
Post-secondary Education (College Diploma or Bachelor Degree) in related field.
CIP or working towards CIP is required for licensing
Excellent customer services skills
Excellent communication skills
Ability to learn and adapt to a fast paced environment
Good organization skills
Ability to adapt and work within various computer programs, databases and software
What you’ll get
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.