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Senior Technical Business Analyst with public sector project management experience to work on multiple process improvement projects within the ITSM space including : User Persona, User Lifecycle, and government restructuring (427)

Senior Technical Business Analyst with public sector project management experience to work on multiple process improvement projects within the ITSM space including : User Persona, User Lifecycle, and government restructuring (427)

S.i. SystemsVancouver
30+ days ago
Job type
  • Full-time
Job description

Our client is seeking a Senior Technical Business Analyst with public sector project management experience to work on multiple process improvement projects within the ITSM space including : User Persona, User Lifecycle, and government restructuring

This is a primarily remote role but requires onsite meetings in Edmonton up to 3-4 times per month.

Must Haves :

  • 8+ years as a Business Analyst translating business requirements into detailed technical requirements in an enterprise IT environment.
  • Identifying, analyzing and managing project risks on large, complex projects.
  • Facilitating business workshops
  • gathering requirements from a diverse group of stakeholders across ministries or departments
  • process improvement, documentation and requirement gathering
  • User Acceptance Testing processes on large, complex, multi-stakeholder environment.
  • 8+ years creating flowcharts / diagrams / analyses , including but not limited to activity, process flow, data flow, entity relationship, mind map, roadmap / plan, gap analysis, organizational chart, SWOT analysis, RACI matrix, UI wireframes, user personas / journey maps.
  • 8 + years working on IT service management, IT service management applications, IT application development and maintenance projects.
  • 8+ years of experience working on projects with an Identity Access Management component in a complex organization.
  • 8+ years leading projects or in a project management role

Additional Requirements :

  • 8 years experience with the following :
  • Experience in the design, development and implementation of complex IT solutions
  • Experience with development and implementation of content management, document management, records management, information management processes in applications
  • Experience within a Public Sector organization
  • Experience with information management concepts, privacy, and security issues relating to FOIP.
  • Experience working within an agile development environment
  • Experience Working with M Licensing
  • Understanding of IT User Transitions