ServiceNow Process Consultant

ServiceNow Process Consultant

Who We Are :

We are Accenture, a global professional services company, searching for a ServiceNow Process Consultant. Accenture offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression. Make delivering innovative work part of your extraordinary career. If you have experience on ServiceNow and expertise in architecture, design and development of innovative solutions that always offer the best customization and end user support, then we want to meet you.

The Work :

• Working with clients and provide leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD) and Project and Portfolio Management (PPM)
• Understanding and being able to utilize ServiceNow methodologies, collateral and accelerators
• Gathering and understanding requirements from clients
• Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes
• Assisting with the design, development and implementation of ServiceNow solutions
• Developing and executing test scripts for ServiceNow implementations
• Preparing for and facilitation of workshop sessions including demonstrating ServiceNow platform capabilities
• Creating requirements stories, process documentation and training guides
• Participating in Project team collaboration sessions with PM, Solution Architects, and Technical Consultant
• Providing support for existing ServiceNow solutions and recommending opportunities for enhancements

Here's what you need :

Bonus Points if you have :

About Accenture

Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at [redacted], send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.