Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Company: Endorse Infinity

Location: Halifax, NS

Salary: $42,000 - $53,000 per year

Job Description:

Endorse Infinity is looking for a motivated Entry Level Customer Service Assistant to join our team in Halifax, NS. This role is perfect for individuals seeking to start their career in customer service with a reputable company. As a Customer Service Assistant, you will be the first point of contact for our clients, providing exceptional service and support to meet their needs.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order tracking, and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify and escalate priority issues to the appropriate departments.
• Continuously learn about our products and services to provide up-to-date information to customers.
• Participate in team meetings and training sessions to improve service delivery.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in basic computer skills and customer service software.
• A positive attitude and a willingness to learn.
• Previous customer service experience is a plus but not required.

Benefits:

• Competitive salary within the range of $42,000 - $53,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays.
• Opportunities for career growth and development.
• Supportive and collaborative work environment.
• Training programs to enhance your skills.

Application Process:

To apply, please submit your resume and a brief cover letter. While not mandatory, we encourage applicants to include a short video introducing themselves and explaining why they would be an excellent fit for this position. This video can help you stand out in the selection process.

Join Endorse Infinity and start your career in customer service today!