Dispatcher (Remote - ON & MB)
CAA Club GroupON, CA +1 more…30+ days ago
Salary
CA$30.00 hourly
Job type
- Remote
Job descriptionExcellent knowledge of Ontario / Manitoba roadways and highways Experience working in customer service Previous experience in dispatching is an asset Formal dispatch training from accredited training facility preferred Thorough knowledge of local and North American geography Excellent communication skills Demonstrated problem solving skills Strong decision-making skills Proven multi-tasking ability Strong sense of urgency Ability to work independently and seek guidance when necessary
Position Details
In this role, you will be working on things like :
- Ensuring safety of our members is paramount
- Assigning, monitoring and executing incoming tow, battery and light service requests
- Manually assigning and routing all tow and light service request service calls to the nearest available
- Contractor while ensuring both ETA’s and cost effectiveness for both club and contractor
- Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met
- Ensuring the integrity and achievement of agreed service standards
- Assigning and monitoring the progress of calls given to contractors in the territory and rural area
- Clearing dispatched calls from system
- Hours : Must be available to work shift work including weekends and holidays. This is a work from home position.
JOB REQUIREMENTS :
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Dispatcher (Remote - ON & MB) • ON, CA +1 more…