Marmot Basin Jasper AB Snow School Sales Desk Coordinator

Overview

Location : Marmot Basin, Jasper, Alberta

Position Type : Seasonal | Full-time

Reports to : Snow Sports School Assistant Director, Director of Skiing

The Snow School Sales Desk Coordinator is the frontline representative for the Snow Sports School Desk and Central Reservations Desk at Marmot Basin. This dual-role position involves assisting guests with lesson bookings, lift ticket and rental package inquiries, resolving booking issues, processing payments, and providing high-quality customer service both in person and via phone or email. This role requires a deep understanding of all lesson products, internal booking software (RTP), and guest services procedures. The coordinator will be responsible for all staff working on either the Snow School sales desk or the Central Reservations desk, they will work with accounting to ensure all Snow School points of sales are balanced and fulfilled throughout the season. The Snow School Sales Desk Coordinator will report directly to the Snow Sports School Assistant Director and the Director of Skiing.

Responsibilities

• Snow Sports Desk Duties
• Open and close the Snow School Desk (set up computer systems, float counting, till balancing).
• Book, modify, and cancel private and group ski / snowboard lessons using RTP and the online Lesson Book (Google Drive).
• Handle check-ins for all types of lessons, including Marmot Kids Camps, Private Lessons, Discover Lessons, and Mountain Clubs.
• Process and fulfill orders for lift tickets, lesson packages, and rentals.
• Coordinate lunch menus and logistics for full-day kids’ programs.
• Maintain communication with instructors, supervisors, and other departments regarding lesson scheduling and special requests.
• Handle specific lift ticket processing (e.g., instructor discounts, course conductor comp tickets, comp guest tickets).
• Provide support for Vacation Camps, Never Ever Days, and Destination Bookings.
• Train and assist staff in all of the duties described above.
• Communicate performance of staff to Snow School assistant director and engage in performance appraisals where necessary.
• Central Reservations Desk Duties
• Respond to phone and email inquiries regarding lesson bookings, lift tickets, rentals, and packages.
• Educate customers on using the online store, troubleshoot technical issues, and guide them through the purchase process.
• Resolve online store account issues (e.g., RFID linking, profile duplications, password resets) using RTP and Aspenware.
• Assist in ticket sales and Escape Card processing under special conditions.
• Maintain accurate and complete records of bookings and transactions.

Qualifications

Preferred Qualifications

Job Details

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