Opportunities Customer Service Representative (Clerk 3)

Competition # : 47661

Department : Service Nova Scotia

Location : BRIDGEWATER

Type of Employment : Permanent

Union Status : NSGEU - NSPG

Closing Date : 04-Jan-26(Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

At Service Nova Scotia our team works together throughout the Province to build relationships with every citizen business and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. We also provide the services tools and supports that enable other government departments and public sector entities to focus on providing quality services.

Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted accessible modern programs and contributes to Nova Scotia as a safe and desirable place to live work and do business.

Citizen Services as a branch of Service Nova Scotia represents the face and voice of the Province of Nova Scotia. We demonstrate excellence in client service by interacting with clients providing information about government programs and services and processing requests received across the channels of in-person mail fax digital and phone. We strive to meet and exceed service within turnaround times and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.

About Our Opportunity

Do you enjoy working in an in-person front-line environment and helping clients Are you looking for an exciting and rewarding career with lots of potential Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture and we pride ourselves on providing a very rewarding supportive and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.

Primary Accountabilities

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
• Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles obtain / renew drivers licences renew licence plates complete knowledge tests marriage licenses and more.
• Examine records process documents and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

Qualifications and Experience

Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience training or education (university and college education will be considered when determining the four-year experience requirement)

You will also possess the following skills and attributes :

We will assess the above qualifications and competencies using one or more of the following tools : written examination standardized tests oral presentations interview(s) and reference checks

Equivalency

An equivalent combination of training education and experience will be considered. Related equivalencies may include but are not limited to :

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here : Benefits for government employees.

Working Conditions

Normal work week is 35 hours / week 7 hours / day.

May be required to work overtime on occasion.

Additional Information

This competition is being leveraged to fill one full-time permanent vacancy based in Bridgewater Nova Scotia.

What We Offer

Pay Grade : CL 18

Salary Range : $1684.00- $1884.17Bi-Weekly

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.

Accommodation Statement :

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link :

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1684 - 1884