Account Manager - Distribution Reseller Segment

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide.

Role Overview

Reporting to the Manager, B2B Sales, the Account Manager - Distribution and Reseller Segment role will focus on managing our distribution channel and mid-level reseller partners while also identifying and qualifying potential resellers that can be moved to our hypergrowth segment. You will own and execute the distribution and specific mid-level reseller grouping strategy, ensuring monthly forecast targets and key KPIs are met. This role requires strong communication skills to clearly relay insights and key learnings to the business, along with the ability to plan, adapt, and drive quarterly and monthly business cycles. Your initiative, strategic mindset, and ability to influence outcomes will be essential in strengthening partnerships and driving growth across the distribution and reseller network.

Duties & Responsibilities

• Develop tactical plans to identify growth opportunities within reseller and distribution accounts.
• Manage business relationships with key stakeholders, including vendor managers, buyers, marketing managers, business owners and key decision makers.
• Drive end-user sales by owning and executing high level strategy for grouping of high potential resellers within our existing partner base.
• Deliver and achieve monthly, quarterly, and yearly sales targets and KPIs for channel partners.
• Ensure consistent monthly communication on the distribution segment to the executive level.
• Handle account escalations, finding effective solutions autonomously while keeping internal stakeholders informed and adhering to Brother’s high-level initiatives/strategic direction.
• Coordinate and lead interdepartmental meetings to support strategic initiatives.
• Provide regular updates on account activities, opportunities, and impacts on the business.
• Collaborate with Brother US counterparts around North American special pricing opportunities.
• Track and manage market development funds.

Experience & Qualifications

• University or College Degree in Business or related field (an asset).
• 3-5 years in channel account management with proven success in achieving KPIs and driving strategy.
• Strong understanding of IT Channel account management planning and business development process.
• Knowledge of Distribution Channel.
• Excellent verbal, written, and presentation skills.
• Results-driven with a commitment to quality and innovation.
• Market intelligence experience in monitoring market shifts and adjusting account plans accordingly.
• Proficiency in Microsoft Excel and PowerPoint, with strong analytical and data-driven decision-making skills.
• Critical thinker with a solution-focused mindset and curiosity to challenge norms.
• Willing to travel up to 20%.
• Bilingual.
• Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.

Additional Details for This Role

• Hybrid Work Setting – The flexibility to work remotely or in the office enhances work-life balance and strengthens our sense of Brother Community and Team Spirit. #LI-Hybrid #joinbrothercanada

Our Benefits

We believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits go beyond the basics, with medical, dental, vision, mental health support, financial advisors, and fitness programs to keep your mind and body in top shape. We’re big believers in recharging your batteries, with flexible vacation, personal days, summer hours, and a company-wide holiday shutdown so you can enjoy real downtime. Our retirement plan helps your savings grow faster with matching contributions and extra perks like a TFSA and mortgage benefits. And because growth fuels success, we invest in you with development programs, from LinkedIn Learning and Brother curated learnings to tuition reimbursement and personalized development plans. But it’s not all work, we love to celebrate! From BBQs to gala nights and our STAR recognition program, your wins get noticed and rewarded. At Brother Canada, we are truly At Your Side, supporting your success every step of the way.

Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother Canada’s head office and distribution centre in Montreal’s West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side.