Director of Administrative Operations
The Leadership AgencyToronto, Ontario, Canada30+ days ago
Job type
- Full-time
Job description5 years managing admin teams Bachelor s Degree preferred Experience leading larger teams of 10 Experience in change management and analytics Strong communication customer service and problemsolving Skilled in Microsoft 365 suite CRM and contact center telephony experience a plus Healthcare government or insurance background a bonus Working for an organization that is making peoples lives better Ability to work from home with hybrid inoffice requirement Annual Bonus and Pension Plan Competitive Benefits Plan Employee Assistance Program Maternity Leave TopUp Support for professional development
Our client is a missionfocused organization revolutionizing the healthcare space. They work with government programs and are committed to DEI and workplace culture.
- Lead and direct a team of 15 employees
- Guide admin team to deliver top service
- Hire train and coach team
- Manage client onboarding eligibility and funding
- Oversee claims disbursement and reconciliation
- Support resource allocation for KPIs & SLAs
- Improve processes for team efficiency
- Address escalations with solutions
- Work with leaders on client relations
- Create strategies for client issue resolution
- Set metrics and evaluate team performance
- Oversee system upgrades and updates
- Track new tech to boost productivity
Requirements
Benefits
5+ years managing admin teams Bachelor s Degree preferred Experience leading larger teams of 10+ Experience in change management and analytics Strong communication, customer service, and problem-solving Skilled in Microsoft 365 suite CRM and contact center telephony experience a plus Healthcare, government, or insurance background a bonus