Key Account Manager

Your challenges

Manage multiple accounts as the face of the company to our current and future customers.

Build and maintain customer relationships with excellent service & support.

Set up revenue forecasts and meet their targets.

Accompany and give consultation to customers during each phase of the (after) sale. [pre to post sale]

Workflow consultation post sale

Post-sale account nourishment and growth

Provide product demonstration on-site or online using webinars

Participate in exhibitions and trade shows, and online events, working with team to reach group quota.

New business, especially in new untapped areas (geographically and industry sector wise)

Managing sales cycle in B2B (institution wide deployments) and for individual labs in large organizations, working very closely with potential customers in consultative approach to drive results.

Take customers out to lunch / dinner / games to strengthen authentic relationships

Organize on-site events at the customer for product demonstrations and kick-off / training sessions.

Be involved in online marketing by collaborating with marketers and participating in writing for the target audience.

Collaborating with customers on Case Studies, and potential co-marketing campaigns when applicable.

Active LinkedIn Presence

Constantly stress-test and challenge the software, and give feedback to the IT team.

Seek feedback from customers, in a collaborative spirit, and report back to IT team

Seek customization projects with customers, in order to up-sell, and in turn, optimize eLabNext’s capabilities.

Manage CRM / ERP accounts by keeping an intact audit-trail from first contact to sale and reporting results monthly.

Maintain close relationships with departments from other offices throughout the country (and headquarters) to strengthen the sales force and maintaining agility.

Working closely with Sales, Marketing, and IT departments.

Weekly team meetings, and serving as support for teammates when needed.

Your expertise

Experience in sales and account management for Life Science laboratories.

Degrees in the Business or Life Science field with relevant education and hands-on laboratory experience in the Life Sciences.

The ability to travel to customer sites on a frequent basis, and a willingness to travel, both domestically and internationally.

Excellent English skills, written and verbal.

A customer-oriented and results-driven approach.

Strong organizational skills and business acumen.

Great interpersonal skills, high integrity, and respect for colleagues and customers.

Business Development oriented approach to all potential clients and collaborators.

Your benefits at Eppendorf

Competitive total rewards package including health, financial, and education benefits

Innovative and Collaborative corporate culture

Contribute to improving the human living condition

Direct impact on business