D365 CRM Analyst

We are looking for a talented D365 CRM Analyst to join our team in Guelph, Ontario. In this role, you will leverage your expertise in Microsoft Dynamics 365 and the Power Platform to develop and implement innovative solutions that address complex business needs. This is a permanent opportunity to collaborate with cross-functional teams and contribute to the optimization of core systems.

Responsibilities :

• Design and configure Microsoft Dynamics 365 solutions, including Power Pages, Power Automate flows, and Power Apps, to meet business requirements.
• Collaborate with stakeholders to gather and analyze system and client needs, translating them into effective technical solutions.
• Develop and implement custom enhancements, such as plug-ins, workflows, and integrations with third-party applications.
• Conduct rigorous testing, including unit and integration tests, to ensure system reliability and performance.
• Troubleshoot and resolve technical issues, maintaining data integrity and system functionality.
• Identify and implement opportunities for process automation and system improvements to enhance productivity.
• Work closely with solution architects to ensure alignment between technical designs and business objectives.
• Maintain documentation of system configurations, processes, and updates to support continuous improvement.
• Stay up-to-date with emerging technologies and best practices in Microsoft Dynamics 365 and related platforms.
• Minimum of 3 years of experience in developing and configuring Microsoft Dynamics 365, Power Pages, Power Automate, and Power Apps.
• Proficiency in programming languages such as JavaScript and C#, as well as expertise in CRM and ERP systems.
• Strong understanding of cloud technologies and client-side scripting.
• Post-secondary education in Information Technology or a related field.
• Ability to effectively communicate technical concepts to diverse audiences and collaborate in dynamic environments.
• Familiarity with security protocols and large-scale system integration.
• Certifications in Microsoft Dynamics 365 or Power Platform tools are highly desirable.
• Experience with SharePoint workflows and business requirement documentation is a strong asset.

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