Technical Solutions Consultant

Job Description

Job Description

Company Description

Appcast is the leading recruitment marketing platform powered by programmatic. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's platform drives hiring outcomes for more than 1,000 clients. Appcast is headquartered in Lebanon, N.H. with offices throughout North America and Europe. Appcast is a subsidiary of The Stepstone Group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

The Technical Solutions Consultant serves as a technical resource for clients and internal teams, helping to bridge the gap between business needs and technical solutions. The Technical Solutions Consultant works with our account management and sales teams on the implementation of new accounts, as well to help our current customers maneuver and operate through Appcast’s software solutions.

Job Responsibilities

Technical Implementation & Project Leadership

• Act as technical point of contact internally and externally for assigned implementations, technical support cases, and projects.
• Lead all phases of technical implementation including discovery, planning, configuration, testing, and launch for enterprise clients with complex, multi-system integrations involving multiple teams of people.
• Collaborate with customers in conjunction with Customer Success and Sales partners to understand business challenges, client goals, and gather all necessary technical requirements.
• Collaborate with internal teams to create consistent, high-quality experience for our customers throughout the implementation process.
• Work with internal partners to constantly identify ways to improve and streamline the implementation process.

Technical Architecture & Integration

Troubleshooting & Support

Troubleshoot assigned technical issues / implementations and provide timely resolutions.

Qualifications

Education and Experience :

Travel Requirements :

Travel requirements for this position may include travel as needed to internal and external meetings a few times a year. This may vary based on business needs and opportunities.

Fair Labor Standards Act Status :

Salaried Exempt :  Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week.

Supervisory Responsibilities :

This position does not supervise others.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.