Customer Account Coordinator

Overview

Magris Talc is a leading Talc producer operating mines and processing plants in the United States and Canada.

We are currently seeking a Customer Account Coordinator for our Canadian Operations Customer Service team at our Timmins location. This is a full time and permanent position working Monday to Friday. We offer a competitive wage and bonus plan complemented by a comprehensive range of benefits.

This position offers a unique, challenging and rewarding career for an individual who is seeking professional development and growth within an organization that offers team collaboration, a sustainable health and safety culture and an opportunity to utilize their skills amongst other leaders in our organization.

Job Summary / Purpose

The preferred candidate for this position will fully support and actively participate in our Health, Safety, Environmental and Quality programs and will be essential in understanding and communicating needs to internal and external customers.

Key Tasks and Responsibilities

• Receives and inputs orders from customers, processes change / rush orders.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
• Prepares order forms and verifies all customer order information, including, but not limited to, price, freight, and packaging.
• Provides necessary documentation to location personnel for proper production, packaging, and shipment of ordered product.
• Coordinates, or assists with the coordination of, all truck and rail transportation/distribution activities, as applicable, to ensure cost-effective delivery of product to customers.
• Process Export customer orders – Ensure the needs for products to customer outside of the US and Canada in terms of the technical aspects of the products required, the timing that the product is needed in, and the packaging requirements of the customer.
• Maintains up-to-date customer service records, including any customer-specific instructions and/or order information.
• Prepares reports related to the transportation and customer service functions.
• Provides information on product orders or transportation-related matters to customers, claimants, rail or truck carriers, employees, and sales representatives.
• Assists in investigation of damage claims involving transportation of finished products and/or crude and makes recommendations for corrective action.
• Works closely with Corporate Distribution group, and location operations and quality-assurance personnel to identify and resolve problems related to transportation and customer service activities.
• Maintains courteous, professional relationships with customer representatives, transportation suppliers, company sales and operations personnel, and other members of the Customer Service and Distribution teams.
• Demonstrates service behaviors, such as following through on customer commitments, paying attention to details, knowing customer-specific information, showing a willingness to help, seeking continuous improvement, and initiating actions to prevent or manage problems.
• Performs other administrative support duties and acts as back up to other administrative functions, as directed.
• Participates in corrective action teams on distribution and customer service matters and implements the recommended plan of action in areas of responsibility.

Job Specifications

Education and Experience requirements

• 3 to 5 years of experience in customer based and process operations.
• Inventory management knowledge.
• Production process knowledge.
• Truck and rail logistical knowledge.

Knowledge, Skills, Abilities, and Other Characteristics

• Data entry accuracy.
• Excellent communication and people skills.
• Organizational skills, record maintenance, Microsoft Office and Excel.

Salary range: $55,000-$65,000

Magris Talc Canada is an equal opportunity employer who values and respects diversity through fostering an inclusive environment based on mutual respect and dignity. Accommodation is also available throughout our recruitment process for applicants with disabilities and upon request.

We are committed to protecting the privacy of personal information and therefore your information will be used for recruitment and employment purposes only. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Address: 100 Water Tower Rd, Timmins, ON P4N 7N6, Canada

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