Senior Fraud Investigator

Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

Description

About this opportunity

At Meridianour aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Meridian’s Fraud Management & Corporate Security team supports Meridian Credit Union, and Meridian OneCap (collectively “Meridian”). This position will provide support to the Fraud Management & Corporate Security (“FMCS”) team through the performance of specific tasks related to Meridian’s Fraud Management program while remaining focused on providing the highest quality Member experience.

Applicants to this role must be available to work flexible hours. The typical shift schedule is Mon‑Fri 8:30am‑5:00pm, however, depending on business needs, shifts can be scheduled Mon‑Fri 8am‑12am, Weekends, & Holidays, while working remotely.

What you will do

• Monitor fraud detection software and review detections for suspected fraud on a timely basis.
• Place outbound and receive inbound calls as part of FMCS’ fraud detection and investigation framework and strategies. Address internal and external inquiries related to fraud, or specific fraud cases/incidents in line with established procedures.
• Perform appropriate investigations to determine the legitimacy of transactions and activity.
• Maintain an appropriate balance between fraud prevention and Member experience.
• Conduct in-depth investigations for cases that carry significant financial, reputational, and/or other risk for Meridian and our Members. Escalate cases to FMCS management when appropriate. Produce appropriate investigative documents that outline case facts, recommendations, and determine appropriate loss allocation and stakeholder involvement. Provide recommendations to other business units as appropriate in the context of the investigation with support from FMCS leadership.
• Monitor detection reports and make appropriate investigative decisions to verify transactions and/or take other appropriate actions to mitigate risks.
• Assist with detailed analysis and investigation of financial transactions that have been reported as fraudulent. Make reimbursement decisions and provide approvals for fraud claim reimbursements within approved limits. Escalate cases to FMCS leadership as appropriate. Articulate investigation outcome/decisions to our internal partners in an established report format.
• Collaborate with external stakeholders to recover funds that fraudulently left Meridian, and to return fraudulent funds that were received by Meridian.
• Perform loss write‑offs, track, and report all fraud incidents per established procedures.
• Appropriately respond to Branch, Contact Centre, and other stakeholder inquiries.
• Review and adjudicate credit applications from a fraud perspective for a diverse lending portfolio including secured loans, unsecured loans, credit cards, and auto loans submitted through in‑person or digital platforms.
• Support weekly, monthly, quarterly, and other operational risk report functions as appropriate.
• Report new and ongoing fraud and scam trends.

Fraud Education and Training

• Act as a Subject Matter Expert ("SME") and mentor on the FMCS team to support Fraud Investigators. Provide support to newly onboarded Fraud Investigators and other Meridian employees by facilitating onboarding training, branch/community presentations and reviewing content for compliance training modules as appropriate.
• Support and participate in fraud intelligence forums and events as required.
• Support Meridian enterprise initiatives, and FMCS‑led projects and enhancements as appropriate.
• Support FMCS leadership by providing reviews, updates, and provision of recommendations for policies and procedures related to fraud operations and investigation.

What you will bring

• Good working knowledge of financial products, services and operational policies and delivery systems, including organizational structure and risk management methodologies.
• Strong knowledge of Microsoft Word and Excel.
• A methodical and detailed approach to problem solving. Strong analytical and critical thinking skills.
• A proven ability to manage multiple assignments and competing priorities.
• Ability to perform investigations and develop strategies, plans of action and conclusions in time‑sensitive, demanding, and unfamiliar situations by using fraud case precedent and expertise.
• A passion for learning and ability to acquire knowledge necessary to address new challenges.
• Ability to perform an investigation, loss assessment and logically develop reimbursement decision based on available facts, procedures, and information.
• Exhibit tact and diplomacy to respond to inquiries from internal partners (such as Branches), external partners (government agencies, policy authority, other financial institutions ("OFI") etc.) and our Members.
• Maintain a high level of professionalism when communicating with staff and Members. Employ appropriate techniques and communication strategies in the context of difficult conversations as appropriate.
• Clearly articulate observations and recommendations in an organized and understandable format for the target reader.

Education, Designations, Training, and Experience

• Post‑Secondary diploma/degree in business administration/commerce and/or criminology is considered an asset.
• 3‑5 years of experience in the financial services industry.
• 1‑2 years of experience in an investigative role at a financial institution.
• Familiarity using data manipulation and visualization software (SQL, SAS, PowerBI, etc.) is an asset.
• Designations such as the CFE or CFA, or progress towards them, are nice to have.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range

CAD $52,000 to $78,000 annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You’ll get to work with and learn from diverse industry leaders.
• Hybrid work arrangements with in‑person office time to collaborate, innovate and build relationships with your colleagues.
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset.
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.