Payment Processing Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

• This is a 1 year temporary position

Location

In Office

The Payment Processing Administrator role offers an exciting opportunity to work in a fast paced, innovative, and dynamic team environment, providing support to Sun Life Business Units.

The Payments Processing Administrator role is responsible for processing incoming and outgoing payments for various lines of business within Sun Life. The successful applicant will work in a team environment to ensure service standards are met and strict quality targets are adhered to.

Main Accountabilities

Logging of cheques : The systematic recording of cheque details, including cheque number, date, amount, payee, and other relevant information. This creates a record for accounting and auditing purposes.

Process Deposits : The accurate handling and recording of funds received from clients. This involves verifying the deposit amount, crediting the appropriate account, and updating the account balance. It also includes scanning cheques, validating electronic transfers, and reconciling transactions to ensure accuracy and compliance with banking regulations.

Categorize cheque by line of business : The task of classifying cheques according to the specific department, division, or area of business they relate to within an organization. This helps in allocating funds and tracking expenses for different business segments.

Sorting : The process organizing documents, transactions, or data according to date, amount, type, or other relevant factors.

Premium Updates : The process of accurately allocating and updating premiums received for Client-Administered Group Benefit plans. This ensures that financial accounting records used for benefit calculations and advisor compensation are accurate and complete.

Tracking of time : The practice of recording and monitoring the amount of time spent on various tasks, projects, or activities.

Competencies

Decision Making - Makes timely, well-reasoned decisions by analyzing problems, evaluating alternatives, and chooses the most appropriate course of action

Critical Thinking - Objectively analyzes and evaluates complex information to form reasoned judgments

Problem Solving - Identifies, analyzes, and resolves complex issues effectively and efficiently

Personal Effectiveness - Takes responsibility, adapts to change, and retains essential information to meet high personal standards

Quality and Accuracy - Ensures high standards by applying precise quality control, accurate record-keeping, and detailed data entry

Technical Skills - Skilled in digital file preparation, data organization in Microsoft Excel, with foundational computer literacy and adaptability to new technologies

Communication and Collaboration - Communicates clearly, values teamwork, and provides effective instruction to others

Organizational and Time Management - Effectively prioritizes tasks and manages workload, meets deadlines consistently and efficiently, and utilizes tools and systems to stay organized and track progress.

Teamwork and Positive Attitude - Collaborates effectively with colleagues and stakeholders, maintains a constructive and enthusiastic approach to work, and contributes to a positive team environment.

Productivity and Consistency - Maintains high levels of output while ensuring accuracy, adapts to changing workloads without compromising quality, and demonstrates resilience and focus under pressure.

Client-Focused Mindset - Commits to delivering high-quality work consistently, responds promptly and effectively to requests and deadlines, and strives for excellence in all aspects of service delivery.

Adaptability and Multi-tasking - Thrives in fast-paced environments with shifting priorities, effectively manages multiple tasks and conflicting deadlines, and remains composed and efficient when faced with challenges.

Initiative and Continuous Improvement - Proactively identifies opportunities for process improvement, suggests changes to enhance departmental efficiency, and demonstrates forward-thinking and innovative problem-solving skills.

Assets

Knowledge of Excel and Outlook

Knowledge of products and services offered by Sun Life

An understanding of Insurance Business including Individual, Group Retirement Services & Group Benefits

Notes / Unique requirements

Bilingualism (French, English, both oral and written) is required as the position reports to a unilingual English-speaking manager outside Quebec.

Position requires candidate to work in office up to 5 days a week.

What’s in it for you?

We’re proud to be recognized as a company with a 2024 Most Trusted Executive team by Great Place to Work® Canada

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

A collaborative and interactive team environment

Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

Salary Range

45,100 / 45 100 - 63,700 / 63 700

Job Category

Customer Service / Operations

Posting End Date

01 / 01 / 2026

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