Clinic Administrative Assistant (Durham Region)

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES :

• Greet patients as they arrive for their scheduled appointments, introduce and assist with any ongoing iMD patient education requirements on clinic IPADs
• Answer clinic phone / fax calls
• Confirm next appointment date as patients leave clinic
• Place orders and receive all clinic office supplies / equipment orders for all assigned clinics
• Collaborate with Head Office Clinics Coordinator, Clinics Management Team and Business Area Manager to facilitate new clinic start up orders, deliveries, and installation of telephone and clinic equipment
• Follow up with Programs and Pharmacies on missing medication or documentation (e.g. Enrolment form, prescriptions, etc.)
• Fax / e-mail forms and reports on request by nurses
• Troubleshoot I.T. related issues in assigned clinics through collaboration with I.T.
• Prepare charts and medications for following day appointments
• Transport Medication / Blood work / Supplies to other clinics as needed
• Complete discontinued drug log with the support of the Nurse in the clinic
• Assist with monthly inventory in assigned clinics
• Assist in completing components of regular audits as per nursing best practices
• Expedite courier requests and manage the process of having assets returned back to Head Office
• Assist in fridge excursion reports
• Assist in updating the Health and Safety board with the guidance of the Health and Safety worker representative or BAM
• Archive and return discharged patient charts to Head Office
• Support the BAM with any quality initiatives related to maintaining ISO certification to Innomar Clinics
• Other duties as assigned
• May be required to be on standby / on call as part of this role

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Post-secondary education in medical office administration or related discipline
• Minimum of 2 years' experience in the healthcare industry
• Ability to work independently in a fast-paced environment
• Adaptability to change and to learn new skills as required
• Bilingualism, French / English is an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Knowledge of pharmaceutical distribution industry an asset
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent customer service skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions.

Specific benefit offerings may vary by location, position and / or business unit.

Schedule

Full time

Affiliated Companies :

Affiliated Companies : Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire.

If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.