Housing - General Manager

This is a full-time non-union management position scheduled to work 35 hours per week.

DUTIES

Program Development and Implementation :

• Oversee the delivery and coordination of Housing Services across the North York Housing Services Hub and the Housing-Focused Client Support Program, ensuring smooth operations, clear communications, and adherence to COSTI policies, procedures, standards, and equity objectives.
• Ensures program targets and outcomes are met; sets annual goals / KPIs; monitors caseloads, service quality, and contractual deliverables; implements continuous-improvement and evaluation strategies in collaboration with the Division Director.
• Respond promptly to City referrals, assign follow-up staff, and ensure required next steps are completed within established timelines.
• Ensures integrated delivery of housing stabilization, eviction prevention, case management, supportive counselling, crisis intervention, and referrals, upholding client-centred, trauma-informed, anti-oppressive practices.
• Sets standards for landlord mediation / negotiation and systems navigation; oversees life-skills programming (e.g., rights / responsibilities, budgeting, housekeeping) to support housing stabilization and tenancy retention.
• Establishes and maintains program / operational protocols (including escorts, home visits, and off-site services via public transit), ensuring safe practice guidelines, documentation standards, and risk management.
• Leads program promotion and community awareness efforts; represents COSTI at external forums to strengthen the profile of Housing Services.

Financial Oversight and Expenditure Approval :

Budgetary Compliance and Reporting :

Manages Human Resources :

Development of Funding Proposals :

Administrative Leadership :

Record Keeping

Community and Partner Engagement :

QUALIFICATIONS