Job Description
Job Description
Northern Ford is looking for an F&I Manager in Espanlo, Ontario.
The F&I Manager is responsible for developing ongoing and long-term relationships with customers. The F&I Manager is knowledgeable in matters of financing, insurance and warranties. As a team player the F&I Manager strives to develop collaborative relationships throughout the dealership.
Job Duties :
- Responsible for selling financing, mechanical repair service contracts, GAP insurance, credit insurance and other Aftermarket products to clients.
- Utilization of dealership management systems and procedures to deliver exceptional customer service.
- Maintain a current knowledge of manufacturer products, rebates, financing, leasing and incentive programs.
- Read, understand and adhere to all rules, regulations and procedures as required by the employer.
- Work in strict compliance with the laws of {PROVINCE} and Canada.
- Ensure all work performed is thorough, accurate and completed on time.
- Preparation of all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales / leases of vehicles.
- Maintain all reports and records as required by the manufacturer, dealership and suppliers.
- Attend sponsored training as scheduled.
- Ensure quotes for products and services are competitive.
- Establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
- Keep customers and staff updated on the progress of a vehicle delivery.
- Consistently meet and exceed customer expectations.
- Handle and resolve customer complaints in a courteous and professional manner, insuring a positive outcome and maintaining a high level of customer satisfaction.
Successful Candidates Possess :
Valid OMVIC certification an asset.Possess a valid driver’s license and a clean driving record.Professional demeanour and appearance.Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.Excellent listening skills.Self-motivating with excellent work ethicAbility to problem solve and high attention to detail.Loves a fast pace environment.Computer skills and understanding of technology.Experience with PBS considered an asset.