Technical Records Clerk

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training.

We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats.

Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day!

Join our team!

Essential Duties and Responsibilities:

The role of the Technical Records Clerk is to verify, amend, update the maintenance line work orders (LWO) and heavy work orders (HWO) as assigned by the ACAs and Crew Chiefs for all aircraft, as well as to coordinate and control any technical documentation related to aircraft maintenance.

• Assist in the coordination and execution of technical recording of maintenance activities in ERP system (RAMCO);
• Helps planning the technical records prior to technical dispatch;
• Assist in troubleshooting technical issues in ERP system (RAMCO);
• Prepare documentation and technical records to participate in the pre-induction meeting for periodic inspections;
• Follow up and verify maintenance documents and technical records during periodic inspections;
• Follow up and verify maintenance documents and technical records for operational aircraft;
• Facilitate and coordinate technical records for aircraft parts replacement and cannibalization.
• Prepare Major Mod Reports and initiate Flight Authority applications on behalf of the Aircraft Maintenance Organization and ensure technical entries in LWO and HWO;
• Assists Maintenance Coordinator and Parts Planner with coordination of technical records for TCIs and component replacements in the ERP (RAMCO);
• Provide guidance and training to maintenance technicians on technical entries to minimize errors in log entries;
• Support the technician training on the ERP (RAMCO);
• Follow up on maintenance document and technical records to ensure maintenance control;
• Perform related duties as assigned by supervisor;
• Maintain compliance with all company policies and procedures.

Education and/or Work Experience Requirements:

• Minimum of 3 years’ experience working in an aircraft maintenance organization.
• Minimum of 2 years’ experience as a technical clerk
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Ability to learn and work in a maintenance ERP system (RAMCO)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to perform all work in support of our Corporate Values of Excellence, Service, Integrity … Together.

Physical Requirements:

• Must be able to talk, listen and speak clearly on telephone

Working Conditions:

• Ability to work in front of a computer on the hangar floor.
• Ability to work in different environmental conditions (Warm, Cold);
• Travel may be required
• May be required to work beyond normal hours of work in order to meet operational requirements

Occupational Health and Safety:

Employees are responsible for:

• Working in compliance with Occupational Health and Safety acts and regulations
• Following safe work practices and procedures and using safeguards and personal protective equipment
• Reporting hazards (such as unsafe situations and activities) to their supervisor immediately.

Security Clearance Requirements/ CGP / ITAR:

Position requires Level II clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program

By joining Top Aces, you will find:

• A work environment in which service, integrity, excellence and teamwork are highly valued;
• Opportunities for development and growth;
• Multidisciplinary and multicultural collaboration at a local and global level;
• A flexible schedule;
• Attractive benefit plan.

Come share your passion with us! Here, you’ll be encouraged, empowered, and challenged to be your best self.

Equal Employment Opportunity

At Top Aces, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading but refers to men, women and gender diversity.

#LI-LS1#LI-Onsite