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Mainframe Production Support

Mainframe Production Support

CapgeminiToronto, ON, Canada
23 days ago
Job description

Role : Mainframe Production Support

Location : Toronto, ON

Fulltime

Job Summary :

We are seeking a skilled and detail-oriented Mainframe Production Support Specialist to maintain, monitor, and troubleshoot mainframe systems in a high-availability environment. The ideal candidate will work closely with IT teams to ensure seamless operations, address technical issues promptly, and minimize downtime.

Key Responsibilities :

  • Monitoring and Maintenance :
  • Monitor mainframe system performance and ensure uptime meets Service Level Agreements (SLAs).
  • Perform regular system health checks, backups, and routine maintenance tasks.
  • Incident and Problem Management :
  • Provide Level 1 and Level 2 support for mainframe systems, addressing issues related to batch jobs, application failures, or performance bottlenecks.
  • Analyze and resolve production incidents, escalating to Level 3 or vendor support when necessary.
  • Perform root cause analysis (RCA) and document findings to prevent recurring issues.
  • Batch Job Management :
  • Schedule, monitor, and troubleshoot batch jobs using tools like CA-7, Control-M, or equivalent.
  • Resolve job failures by debugging JCL (Job Control Language) or identifying issues in associated programs or datasets.
  • Change Management :
  • Coordinate with development and QA teams to implement application or system changes in production.
  • Review and approve production changes to ensure minimal impact on operations.
  • Documentation and Reporting :
  • Maintain accurate and up-to-date documentation, including runbooks, incident logs, and system configurations.
  • Generate periodic performance and downtime reports for management.
  • Collaboration :
  • Work with cross-functional teams to resolve complex system issues.
  • Participate in on-call rotations for after-hours and weekend support.

Required Qualifications :

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in mainframe production support or a similar role.
  • Proficiency in mainframe technologies such as COBOL, JCL, VSAM, DB2, CICS, and IMS.
  • Familiarity with tools like CA-7, Control-M, Tivoli, or BMC.
  • Strong understanding of ITIL practices, especially Incident, Problem, and Change Management.
  • Excellent troubleshooting, analytical, and communication skills.
  • Preferred Qualifications :

  • Experience with modernization initiatives or integrating mainframes with distributed systems.
  • Knowledge of REXX or other mainframe scripting languages.
  • Certification in ITIL or relevant mainframe technologies.
  • Work Environment :

  • Rotational on-call support required.
  • Must thrive in a fast-paced production environment with strict SLAs.