Frontend Lead

Summary:

Reporting to the Group Sales Manager the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes following up to provide correction and guidance when needed and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers needs and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage merchandise recovering/front facing restocking remerchandising dusting and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability this position will be required to work store opening and closing shifts as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customers expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabelas specific products is an asset