Health Information Registration Clerk

Position Overview

Reporting to the Registration Services Coordinator, the Registration Clerk is responsible for the accurate and concise collection of information during the registration process adhering to the provincial client registry best practices. Ensuring exceptional customer service and professionalism are met, the Registration Clerk is responsible for the provision of effective and efficient communication and reception services. The incumbent performs duties in accordance with organizational values and Health Information Services objectives, policies and procedures. While maintaining confidentiality in all matters relating to clients, staff and the organization, the incumbent works co-operatively in a matrix structure to support the functions of Health Information Services.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Experience

• Recent experience in a patient reception/care area, specifically in registration of patients within an Admission/Discharge/Transfer (ADT) system preferred.
• Recent clerical and customer service experience.

Education (Degree/Diploma/Certificate)

• Grade 12 education or equivalent.
• Completion of a recognized Medical Office Assistant Program.
• Completion of a recognized Medical Terminology course.
• Other suitable combinations of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Knowledgeable of the Personal Health Information Act (PHIA) and other healthcare related legislation.
• Proficiency in Microsoft Office applications and email/Outlook.
• Accurate keyboarding/typing skills of 40 wpm.
• Demonstrated knowledge of electronic health records.
• Demonstrated ability to provide a high level of attention to detail and accuracy.
• Demonstrated ability to work in a fast-paced and changing environment.
• Demonstrated approachable and welcoming demeanor.
• Demonstrated written and oral communication skills.
• Demonstrated organizational, decision-making and problem- solving skills.
• Demonstrated ability to display independent judgment.
• Demonstrated ability to respect and promote a culturally diverse population.
• Demonstrated ability to prioritize in a changing environment.
• Demonstrated ability to build and maintain professional working relationships.
• Demonstrated ability to work in a team as well as independently.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.

Physical Requirements

• Health and physical ability to perform routine filing i.e., lifting, stretching, bending, walking while carrying multiple files.
• May be required work in seclusion.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.