Agile Coach

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

POSITION SUMMARY

At Cogeco, every day our teams are taking action to bring people together through powerful communications and entertainment experiences. Our ability to deliver on this promise in the communities we serve through Canada and the US is possible due to the endless commitment of our colleagues in Canada and the US.

As an Agile Coach, you will play a crucial role in fostering an Agile culture across multiple Squads, championing Agile methodologies while emphasizing Lean principles.

From you, we are looking for a dedicated leader and mentor who can foster an Agile mindset, coach squads to achieve high performance, and support them through every stage of their Agile journey.

In this role, you will work with cross-functional Squads, Product Owners, and senior leadership to improve collaboration, enhance delivery processes, and enable the organization to be more responsive to change, ensuring we deliver exceptional value to our customers.

KEY RESPONSIBILITIES

• Hands-on Coach to influence change to increase the flow of valuable outcomes through Squads;
• Partner with Product Owners and Crew leadership to enable the adoption of Agile practices, methods, and mindset and assist in continuously improving ways of working to deliver value;
• Guide Squads in applying Lean principles to identify and eliminate waste, enhance value delivery, and improve overall efficiency;
• Coach Squads, leaders, and stakeholders on Agile values, principles, and practices with an emphasis on requirements quality;
• Influence leadership at all levels and other stakeholders to drive the culture change required to embed agility;
• Establish and track key Agile metrics to measure and drive continuous improvement;
• Provide actionable insights and recommendations based on data to enhance Squads performance and delivery;
• Implement and optimize systems across Squads to improve workflow transparency, limit work-in-progress (WIP), and increase reliability.

ESSENTIAL QUALIFICATIONS

• Proven experience as an Agile Coach and Business Analyst or equivalent role;
• Familiarity with flow metrics and their practical use in improving Squads performance;
• Role model empathy and trust to help foster coaching relationships;
• Be curious without judgment or bias;
• Growth mindset and role modeling this for others;
• Comfortable working in complexity and uncertainty (The gray zone);
• Ability to manage resistance to change and influence stakeholders toward an Agile mindset.

WORK EXPERIENCE & TRAINING

• Certified Agile Coach (ICP-ACC) or Professional Scrum Master (PSM), or Disciplined Agile Coach (DAC);
• 3-5 years of experience working in an Agile environment, with at least 2-3 years of experience as an Agile Coach;
• Experience in value stream mapping and implementing process improvements at scale;
• Experience coaching and mentoring cross‑functional Squads and working closely with Product Owners and leadership to facilitate the Agile transformation;
• Hands‑on experience in leading Agile adoption across different teams, preferably in telecommunications, media, technology, or a similar industry;
• Experience in industries outside of software development, demonstrating versatility in applying Agile principles;
• Knowledge or experience with Agile tools such as Jira and Confluence is highly preferred;
• Proficiency in English, both spoken and written, is required as this position involves regular communication with colleagues, clients, and stakeholders across Canada and the U.S.

LOCATION

This position is open to individuals residing within the organization's footprint, which includes the following locations:

• Ontario and Quebec, Canada

Location: Burlington, ON. Company: Cogeco Communications Inc.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com.

DEIVERSITY & INCLUSION

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.