Customs Brokerage Manager

Who we are

Have you worked out the logistics of your career yet? You will at Rhenus!

The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren't just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

What you will be doing

Reporting to the National Director of Brokerage, the Customs Manager ensures compliance with Canada Border Services Agency (CBSA) regulations. They oversee import and export operations, leading the customs brokerage team and fostering relationships with governmental agencies and clients.

You will be contributing to that vision by…

• Lead and manage a team of customs specialists, providing guidance, support, and coaching as needed.
• Serve as the primary point of contact for all duty and customs regulatory inquiries, providing necessary support and guidance to the team and clients as needed.
• Track progress and productivity with team, assist team with issues that relate to releases and customs inquiries.
• Ensure entries are done in a timely manner to avoid storage and delays to customers.
• Closing of entries within required timeframe to avoid penalties.
• Manage and track issues and tasks, implementing root cause corrective actions as needed.
• Design and implement improved customs processes across the organization to enhance efficiency and compliance.
• E29B entries and carnet applications.
• After hours support for team members as needed.
• Communication with Rhenus offices and other agents in a timely manner on inquires.
• Drawback assistance to team members.
• Conduct audits of customs entries to ensure accuracy on H.S. Codes, tariff treatment, VDF codes, currency, and all other aspects of entry before submission to Cadex.
• Oversee relationships with customs brokers, freight forwarders and Rhenus partners ensuring effective communication and collaboration in a timely manner.
• Manage inbound imports into Canada and exports to the US and other international destinations.
• Monitor ITMR for Cadex, rejects, and exams daily, ensure no entries are overdue.
• Collaborate with client to provide HS codes for new product launches and ensure compliance.
• Review and update HS codes and other relevant codes with accuracy and completeness.
• Support duty drawback processes and Canadian Duty Deferral program compliance.
• Facilitate the clients with Bond requirements, CARM or any other issues.
• Set up of new account for non-resident importers.
• Export cites applications.

What skills & experience you will bring to us

What are some key figures for the role

Want to apply? Get in touch today

Ignite your career with us and seize the opportunity to contribute your unique talents to a team that champions innovation and fosters individual growth. Elevate your professional journey – your next adventure awaits. Our benefits include :

Rhenus Logistics Canada is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. To request accommodation please contact us.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview. Currently, we are not looking for agency support with this position.