Guest Experience Manager - The Loyalist Country Inn

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

Loyalist Country Inn & Conference Centre

The Loyalist Country Inn & Conference Centre features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant / lounge offering room service. Additional amenities include complimentary Wi‑Fi, air conditioning, newspapers, and parking. With full‑service restaurant and banquet facilities, we are also a prime location for meetings, conferences, and events.

The Guest Experience Manager is responsible for leading the Front Office operations while championing the hotel’s overall guest experience strategy. It is our mission to Create Memorable Experiences for both our guests and our fellow team members. This role ensures smooth daily operations in reception, reservations, guest services, and the lobby experience across our 82‑room property.

This individual also serves as the hotel’s “ Experience Champion ” – developing, implementing, and supporting initiatives that elevate the guest journey, create memorable moments, and strengthen the property’s connection to the local community. They ensure the team becomes experts in local attractions, events, and partnerships that enrich every guest’s stay.

As Guest Experience Manager, You Will :

Front Office Leadership

• Oversee daily Front Office operations, including front desk, guest services, night audit, and lobby flow
• Ensure efficient check-in / check-out procedures and maintain brand service standards
• Manage staff scheduling, coaching, performance reviews, and team development
• Ensure all staff are properly trained to handle guest issues, ensure all FD agents are aware of any promotions, packages or special activities
• Maintain accuracy of reservations, room assignments, billing, and guest folios including all guest / group / company information is collected accurately
• Collaborate closely with Housekeeping and Maintenance to ensure timely room readiness and guest satisfaction
• Handle guest concerns promptly and professionally to build loyalty
• Act as the guest’s point of contact for requests or concerns, ensuring a memorable stay
• Support upselling and cross-selling of hotel programs, events, and activities

Guest Experience Strategy & Execution

Community Knowledge & Local Programming

Collaboration With Restaurant & Banquet Operations

Operational & Administrative Responsibilities

Who You Are :

What You Bring :

What We Offer :

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