Customer Care Representative

We are currently seeking a Customer Service Agent to fill a permanent position in Montreal (Northeast). The company is a leader in the sale of household appliances and is looking for dynamic, bilingual candidates to join its team. If you have experience in after-sales service and are looking for a new challenge, this position might be for you.

Location : Montreal North
Salary : 21$/h
Contract : Permanent
Mode : Hybrid (4 days on site - 1 day remote)
Schedule : 37.5h/week, flexibility requiered from 8am to 6pm


Advantages
3 weeks of vacation, 4 personal days, 2 sick days
Insurance after 3 months (medical and dental - several plans are available, with choices)
A reasonably sized team where you won't be just a number
A workplace accessible by public transit with free parking
Comprehensive training and ongoing coaching

Responsibilities
Manage incoming calls and customer requests.
Perform after-sales service, including managing claims and product returns.
Interact with internal (stores, warehouses) and external teams (customers, suppliers, stores).
Follow up on files and maintain customer satisfaction.
Provide support to retailers on warranty applications.

Qualifications
Minimum of one year of experience in customer service.
Essential bilingualism (French and English).
Availability to work on weekends.

Summary
Please send your resume at the following address: joelle.destinee.lembe-beina@randstad.ca.

Refer a friend!
If you know someone who might be interested in this Customer Service Agent role in Montreal (Northeast), don't hesitate to refer them. A referral bonus may be offered for a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.