Desk Appraiser - Building Damage

Join to apply for the Desk Appraiser - Building Damage role at Aviva Canada

We have a great opportunity for a Desk Appraiser with technical expertise to accurately assess building damage. They are also responsible for providing both emergency mitigation and structural scopes of repairs in accordance with industry construction practices and standards as well as in conjunction with company standards. In addition, provide reliable assurance of an effective control environment with respect to building losses, focusing on the scope, repair, quality and customer experience. This role requires the ability to read and interpret scopes from Aviva internal staff, as well as external contractors, to develop estimates. The role is in support of Property Claims Supply Chain, while adhering to the protocols established and managed by the Loss Assessment Unit.

What You'll Do

• Provide support to the handling Adjuster in creation of building damage estimates less than $250,000.00.
• Assess building damages utilizing a provided scope, and complete estimates using Xactimate and other virtual tools available.
• Provide technical expertise pertaining to property damage.
• Occasionally conduct virtual and physical site inspections to ensure compliance with internal expectations, guidelines, and quality of work requirements.
• Be aware of emerging construction practices, standards and materials.
• Accountable for timely and accurate reporting.
• Interpret construction plans, drawings, and specifications.
• Collaborate with Specialists, Engineers and Project Management staff to promote positive working relationships.
• Assist with dispute resolution when required.
• Make recommendations on construction and unit cost issues as necessary.

What You'll Bring

• A minimum of 5 years of Residential and/or Commercial estimating experience, including in-depth knowledge of building construction practices.
• A strong proficiency and working knowledge of Xactimate estimating software with a minimum of 3 years' experience.
• Strong knowledge of property claims adjusting processes.
• Problem solving and analytical skills balanced with strong decision‑making ability.
• Excellent communication skills to effectively articulate complex issues to senior leadership, colleagues, business leaders and external partners.
• Intermediate understanding of Microsoft Outlook, Excel, and Word.
• Post‑Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).
• Deep understanding of IICRC Standards. Water Restoration Technician, Applied Structural Drying, and other IICRC designations are considered assets.
• Adaptation to change in dynamic, fast‑moving industry.
• Ability to communicate respectfully and compassionately.
• Driven by a strong commitment to customer satisfaction.

What You'll Get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding career development opportunities.
• Support for professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.