System Administrator

WHY DIAMOND GAME?

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.

As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.

Career development, remote and hybrid work schedules, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.

Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.

Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.

Our Core Values are : Collaboration; Innovation; Growth; Integrity and Have Fun!

Position Summary

The System Administrator is crucial in managing and optimizing the organization's and its customers' IT infrastructure. Responsible for maintaining and enhancing diverse systems, they focus primarily on Windows and Linux servers, demonstrating expertise in Windows Server (2016 / 2019 / 2022), Active Directory, Group Policies, and Office 365. The role also involves managing cloud services on AWS and Azure platforms and managing virtual servers through Hyper-V and VMWare ESXi. The administrator employs tools like LogMeIn and Datto for remote system access and monitoring, ensuring optimal performance and high accessibility.

Furthermore, their responsibilities extend to complete network infrastructure management, including setting VPNs, VLAN management, and upkeep of the LAN / WAN architecture. A crucial part of their role is maintaining high network security levels, primarily through the skilled management of Sophos XGS Firewalls.

Beyond technical proficiency, the role requires strong collaboration and communication skills. These skills are crucial for working effectively with internal teams and customers, aligning IT strategies with the organization's and its customers' business objectives, and ensuring a high level of service.

Essential Duties and Responsibilities

• Oversee the organization's network's design, implementation, and maintenance, enhancing reliability performance and preparing for growth.
• Make informed decisions on system design and implementation, emphasizing best practices and security.
• Manage and support all server infrastructure, including analyzing system needs and performance.
• Direct onsite and cloud-based backup and recovery processes for organizational and customer data.
• Provide Tier 2 support to our field technicians and Lottery users for our proprietary back-office applications and environment.
• Collaborate across departments to standardize IT practices and align with company objectives.
• Monitor and optimize system performance, including load balancing and connectivity.
• Regularly update and secure systems through patch application.
• Ensure optimal configuration of operating systems and adherence to company policies.
• Develop comprehensive documentation and effectively communicate technical information within the organization.
• Undertake additional tasks as required, adapting to evolving IT needs.
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
• Perform other tasks and duties as needed and / or requested by management.

Education & Experience Requirements

Knowledge and Abilities Requirements

Benefits

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies : We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.