Overview
The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a year, to the Student Food Bank servicing thousands a year, this role is responsible for all operated services accessible by and catering to 35,000+ students a year. The Manager is responsible for the day to day development, administration and evaluation of the programs, events and activities offered by the services. The Services Manager develops student leaders by supervising, mentoring and training undergraduate students in areas of their Service, including volunteer management & recruiting, financial management, program delivery and evaluation.
Responsibilities
Program Management & Service Delivery
- Provide day to day management oversight for the successful delivery of all Student Run Services
within the UW campus community
nsure Services are meeting the students’ needs and filling on campus service gapsStay current in today’s challenges students face in post-secondary institutions and modern approaches in servicing them to make their university experience meaningfulOptimizes efficiencies and improves systems within all services such as creating effective communication channels and implementing and managing controls for all assets under the Services controlAct as a staff resource to all Services for event planning advisory or program developmentProvide mentorship to Service Coordinators and Student Services Executives on goal setting / planning and successful program deliveryPlan and implement interdepartmental initiatives that promote and enhance the Student Engagement portfolio (Clubs, Services, Special Events and Orientation)Financial & Resource Management
Developing and managing the annual Student Services operating budget of $115k+Financial supervision and budget planning for each Student ServiceAuthorizing expense requests, ensuring accountability for all revenues and expendituresManaging the space and storage facilities for all Student Service offices, ensuring that services have sufficient, maintained and accessible space for the successManaging and safeguarding the inventories of equipment and suppliesVolunteer Management & Maintaining Relationships
Manages the recruitment, training, evaluation and succession of all volunteer service coordinatorsServes as a liaison between Services and relevant university administrators and partnersFosters relationships with members of both the on and off campus community in order to build and grow a sustainable Service programProvides support to services, representing marginalized groups of people with sensitivity,understanding and carePredict, assess and manage all conflicts arising from within each Service as well as conflict from outside agencies relating to our Services to ensure a positive work environmentPromote consensus-based work with campus partners, student and community groupsRisk Assessment & Compliance
Provide risk analysis for new events and programs to highlight overall organizational risk on new initiatives including financial, resource and safetyEnsures all Services operate in compliance with all WUSA and University policies and procedures and relevant municipal by-laws, and provincial and federal legislation including, but not limited to : Regional food safety protocols, municipal noise by-laws, the Employment Standards Act,Accessibility for Ontarians with Disabilities Act, and the Privacy Act
Responsible for mitigating risk within operations reducing personal injury and damage to the reputation of the University and Waterloo Undergraduate Student Association for all Service eventsQualifications
Post-secondary University education in Recreation, Human Resources, Business or related fieldAn equivalent combination of education and / or experience may be considered3+ years experience with increased responsibility within a student service environment2+ years experience leading, mentoring and building consensus with diverse and varied opinions and goals2+ years experience in basic financial management including managing budgets of $100k+3+ years experience managing volunteers and developing student leadersA high level of professionalism, a positive attitude, and a proven ability to meaningfully engage with a variety of equity seeking groupsA high degree of interpersonal acumen, with demonstrated relationship-building capacitiesThe ability to develop and execute training on equity-focused issues, including compliance mattersMust be familiar with conflict management theories and demonstrated ability to effectively build consensusProfessional confidence and communication skills to effectively engage community members on what can often be contentious or delicate issuesA strong understanding of systemic issues and analysis, and of the legal and legislative frameworksrelated to equity and human rights
Strong planning, event management and organization skillsStrong time management and the ability to manage multiple projects with competing deadlinesA high level of interpersonal skills and the capacity to listen effectively and sensitively to a broad range of diverse stakeholders, including students and staff membersThis position requires working some evenings and weekend / holidays