Leadership & Team Development : Lead, motivate, and inspire the store team to achieve daily, weekly, and monthly sales targets. Provide coaching, mentoring, and regular feedback to foster professional growth and maintain a positive team environment.
Customer Service Excellence : Cultivate a customer-first culture by ensuring that all staff provide outstanding service. Handle escalated customer issues with professionalism and efficiency.
Operations Management : Oversee all store operations including opening / closing, inventory control, visual merchandising, and stock replenishment. Ensure compliance with company policies and local regulations.
Sales Performance & Growth : Analyze sales reports and customer feedback to identify opportunities for growth. Implement strategies to drive store traffic, increase basket size, and improve conversion rates.
Budget & Financial Oversight : Manage store expenses and contribute to the store's profitability. Collaborate with corporate teams to set and meet financial goals.
Product Knowledge & Merchandising : Stay up to date with our specialty products, ensuring that staff are knowledgeable and that displays align with brand standards.
Requirements
Proven experience as a Store Manager or Assistant Manager in a retail environment.
Strong leadership and interpersonal skills with the ability to motivate a team.
Demonstrated ability to meet sales targets and manage operational budgets.
Excellent problem-solving skills and the ability to make decisions quickly in a fast-paced environment.
Passion for providing excellent customer service and enhancing the customer journey.
Flexibility to work evenings, weekends, and holidays as needed.
Corporate Culture
Competitive salary with performance-based incentives.
Comprehensive benefits package, including health and wellness programs.
Opportunities for professional development and career growth.
A supportive and inclusive work environment that values collaboration and creativity.